Director, Customer Vertical, Data Centers

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

THE ROLE

Director, Vertical Market-Data Centers. Working within the Water Solutions and Services segment (WSS), you will develop, lead, and direct commercial initiatives aimed at increasing penetration for our water treatment products and services within the Data Center vertical market. Your role includes providing leadership and expertise to maximize sales revenues, developing key account relationships, and assisting in growing sales of our solutions to the Data Center industry globally. You will understand how Data Center buying decisions are made and possess the commercial skills needed to develop and pursue business growth strategies within the vertical. Knowledge of construction, specifying engineers, and water treatment within the industry will be particularly valuable.

CORE RESPONSIBILITIES

Segment the market and identify key accounts based on business potential. Cultivate positive and lasting relationships with key account holders. Manage critical accounts with responsibility for revenue, profit, and Voice of Customer (VOC). Resolve complex commercial issues using advanced problem‑solving skills. Promote products and conduct opportunity size analysis. Understand and communicate industry trends to a broader Xylem team to increase potential for sales within the Data Center industry. Work closely with the product team to build business cases necessary to support new or enhanced product solution development. Be an ambassador/SME for the Data Center vertical market within the Water Solutions and Services (WSS) segment. Coordinate segment‑level business activities with enterprise‑level Xylem colleagues. Define and execute Xylem’s overall approach to the Data Center vertical market. Drive growth through differentiated product and service offerings. Direct and coordinate efforts with a team of Vertical Market Leads and Business Developers. Lead vertical‑specific go‑to‑market strategies, including value propositions, messaging, and market campaigns aligned with Data Center customer needs. Drive sales pipeline development by partnering with sales and marketing resources to identify, prioritise, and advance qualified opportunities across regions. Increase share of wallet per customer within the vertical. Own the «virtual P&L» for the vertical, including accountability for segment KPI’s. Operate with a focus on the North American market while identifying potential international opportunities and promoting appropriately. Carry the offer for expansion of our water treatment products and services forward. Interface, collaborate, and support international colleagues.

KEY COMPETENCIES

Responsible for Xylem's overall approach to the market and driving growth by selectively pursuing actions to differentiate Xylem's product and service offers. Provide vertical market leadership to the commercial team; identify and resolve the most complex problems and apply problem‑solving skills to handle situations. Create market campaigns designed to increase awareness of Xylem solutions and services among internal and external users, influencers, and specifiers. Provide insights and suggestions to the M&A team as necessary. Translate industry drivers into actionable market and sales initiatives to increase sales into the relevant vertical market. Growth in sales and EBITDA for the relevant vertical market. Growth in rate of success for pursuit of opportunities in vertical market. Increased vertical market sales penetration, measured both by the number of customers entered and by increased share of wallet captured per customer. Owner of «virtual P&L» of vertical market, KPI's for role include market P&L. Direct sales and R&D strategy and direction within customer segment. Critical key account assignments with revenue, profit, and VOC responsibility for Xylem business within a vertical.

CORE COMPETENCIES

Strategic thinking and market analysis. Leadership and team development; people management. Solution and value‑based selling. Financial acumen (P&L ownership). Excellent communication and stakeholder engagement.

POSITION REQUIREMENTS/PREFERENCES

Formal education/experience requirements: BS/BA in related discipline, such as marketing, engineering, or environmental science + 10 years Marketing and/or relevant industry experience. Formal education/experience preferences: Master’s degree in related discipline, such as business, marketing, engineering, or environmental science + 8 years. Proven track record in solution and value selling. Strong leadership and strategic planning capabilities. International experience highly preferred. 25%-50% travel within mostly continental US, potential international travel required. High proficiency in English required. Locations: Charlotte, NC / Chicago, IL / Atlanta, GA (other locations considered, must be within 1 hour or less of an international airport). Salary The estimated salary range for this position is $175K to $200K plus bonus. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. Xylem offers competitive compensation with a generous benefit package, including Medical, Dental, and Vision plans, 401(k) with company contribution, paid time off, paid parental leave, and tuition reimbursement. EEO Statement We are Proud to be an Equal Employment Opportunity (including disability and veterans) and affirmative action workplace. Xylem fosters an inclusive environment free from discrimination or harassment and is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. #J-18808-Ljbffr Xylem