IT Associate Business Systems Analyst - Manning - Information Systems Enterprise Apps

IT Associate Business Systems Analyst

Salary: $28.30-$38.91 Depending on experience

Schedule: Monday-Friday

Job Purpose: The IT Associate Business Systems Analyst is a Business Systems Analyst with emerging basic skills and understanding of application life-cycle planning, application support, and maintenance for assigned enterprise applications, including but not limited to administration, troubleshooting, investigating, and resolving errors and/or issues with assigned applications. The IT Associate Business Systems Analyst will work closely with the Business Systems Analysts to provide consultation to users as needed for optimal system utilization.

Essential Job Functions:

• Understands and has basic knowledge of all assigned applications.
• Works alongside Business Systems Analysts I, II, III to assist in troubleshooting, modifying, and maintaining assigned applications.
• Troubleshoots simple application errors and/or issues and seeks vendor or team support as needed.
• Understands and articulates application workflow, purpose, and user base.
• Triages and troubleshoots daily tickets to reduce application and workflow interruptions.
• Assists in ensuring the assigned applications meet the usability requirements for user workflows.
• Documents application workflows, standard work, and knowledge base articles.
• Assists in ensuring applications meet organizational goals and research alternatives when appropriate.
• Participates and assists in recommending and coordinating end-user proficiency training when needed.
• Assists in application upgrades, service pack and patch installations.
• Acts as the liaison between the end-user, vendor and supporting teams within IT for upgrades, service pack and patch installs and support requests.
• Participates and assists in end-to-end testing, including end-users where appropriate after installation of upgrades, service packs and patches.

Minimum Education and Experience:

• High School Diploma or General Education Diploma (G.E.D).
• Two (2) years' experience working with Windows operating systems and Microsoft Office products.
• Two (2) years' experience working with various software applications such as RightFax, SharePoint, OnBase, Zoom, Dynamics F&O, Dayforce, etc.

If applicable, equivalent combination of education and experience may be considered, and must be directly related to the functions and responsibilities of the job.

Required Licenses, Certifications, and Registrations:

• ISTQB's (International Software Testing Qualifications Board) Foundation-Level Business Analyst Certification (CFLBA) or equivalent within one (1) year of hire.
• May be required to complete a technology specific certification in an application such as SharePoint, OnBase, Jira, Everbridge, etc.
• Level I fingerprint clearance card: current valid and in good standing or have applied for it within seven working days after beginning employment.
• Employees in this position are required to have reliable transportation that can meet any operational reassignments of the organization during the workday. If an employee is driving during work hours, the employee is required to possess a valid driver's license and must comply with Arizona vehicle insurance requirements.

This position requires certification(s) within one (1) year of hire. Any extensions due to scheduling conflict/limitation that prevents the individual from meeting this requirement requires prior approval from IT Management.

Preferred Education, Experience, Skills, Abilities:

• Associate degree in Information Technology or a related field from an accredited college or university.
• Knowledge of application analysis and operating systems preferably used in a healthcare setting.
• Proficient at creating workflow documentation and knowledge base articles.
• Understanding of the Information Technology Infrastructure Library (I.T.I.L.) practices.
• Bilingual (English/Spanish) with the ability to speak, read and write in both languages.

Reasonable accommodations may be made to enable individuals with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for sincerely held religious beliefs, observances, and practices to perform the essential functions of the job.

El Rio Health does not discriminate based on race, color, religion, sex (including pregnancy, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors.

El Rio Health requires all AZ employees to have a Level One Fingerprint Clearance card. A.R.S. 36.425.03. New hires and transfers must submit their fingerprint clearance card or fingerprint receipt before their hire date or transfer date. Level One (1) Non-IVP Fingerprint Clearance card must be received within 30 days after the new employee hire date or transfer date.

All employees are strongly recommended to obtain and maintain vaccination status (i.e., as recommended by CDC and/or other public health agencies) to include an Influenza vaccination. Subject to exemptions and accommodations when required by law. (Policy: Adm-016 & Adm-045).

All employees are required to undergo drug testing prior to employment and will be subject to post-accident, reasonable suspicion, return to duty and follow up drug and alcohol testing in compliance with Federal and State regulations for alcohol and controlled substance testing. Employees in positions holding responsibility for the safety and welfare of others will also be classified as safety sensitive.

El Rio Health is a non-profit 501(c)(3) Federally Qualified Health Center (FQHC) and abides by all applicable federal Drug-Free Workplace standards. El Rio Health is an equal opportunity employer.