Red Oak, TX - Salary FOH Manager - Sterling's

Job Details Location: Red Oak 12, Red Oak, TX 75154 Position Type: Full Time Education Level: High School or GED Travel Percentage: None Job Shift: Any Job Category: Restaurant – Food Service Job Overview As a committed, proactive Front of House Manager, you will work with the theatre General Manager to hire and train Front of House staff, and ensure that patrons receive excellent drinks, food, and service. The role of a Front of House Manager is to supervise and coordinate the entire front of house team, ensuring a warm welcome and smooth service. You will also manage bar inventory and resources, support promotional events, maintain quality and safety controls, keep licenses current, create schedules, and collaborate with the operations team to set business objectives to increase profits and maximize customer satisfaction. You should be able to work with diverse personalities, diffuse tense situations, and work evenings, weekends, and holidays. Responsibilities Ensuring all staff complies with company policy. Training staff to follow restaurant procedures. Maintaining a fun, safe, and positive atmosphere for guests and employees. Maintaining safety and food quality standards. Keeping guests happy and handling complaints. Creating/Organizing schedules. Keeping track of employees’ hours. Recording payroll data. Ordering food, linens, gloves for Front of House and other supplies while staying within budget limitations. Supervising daily shift operations. Ensuring all end of day cash outs are correctly completed. Coordinating daily Front and Back of House restaurant operations. Controlling operational costs and identifying ways to cut waste. Appraising staff performance. Interviewing/recruiting new employees. Interacting with guests to get feedback on product quality and service levels. Being an expert of the food and drink menus to ensure dishes and drinks are being made and served correctly. Working the expo line from time to time. Being fully knowledgeable about the bar and all drinks. Helping bartenders make drinks. Helping staff deliver food to tables. Cleaning. Handling a wide variety of tasks, such as selling tickets, assisting guests at concessions, or cleaning an auditorium between shows. Completing any other duties as delegated or directed by the supervisor. Qualifications Must be at least 21 years old at the time of hire. R-Serving is required and must be willing and able to pour at least basic drinks. Food handlers certification as required by County regulations. Must be able to run errands and provide a current driver’s license and vehicle insurance. Must have the availability to open and/or close regularly. Excellent computer, problem‑solving, and customer service skills. Exceptional communication and interpersonal skills. Ability to diffuse tense situations and resolve conflicts. Willingness to work during peak hours, including nights, weekends, and holidays. Effectively delegate responsibilities and maximize resources. Decisiveness. Observant and able to think critically and efficiently. Skilled communicator with excellent problem‑solving, observation, and interpersonal skills. Essential Functions Oversee front-of-house operations, ensuring smooth workflow, high‑quality guest service, and staff efficiency. Supervise, train, and mentor hourly staff, including hosts, servers, and runners, to maintain operational standards. Monitor staff performance, provide feedback, and assist with problem‑solving or conflict resolution. Handle guest inquiries, concerns, and complaints professionally and promptly. Manage scheduling, inventory, and supply organization for front-of-house operations. Ensure compliance with company policies, procedures, and safety regulations. Collaborate with kitchen and management teams to coordinate operations and meet performance goals. Support operational tasks such as opening/closing procedures, cash handling, and record keeping. Work independently or as part of a team to maintain a positive and efficient work environment. Physical Demands Ability to stand, walk, and sit for extended periods during the work shift. Frequent use of hands and arms to handle, reach, and manipulate objects, tools, or equipment. Ability to bend, stoop, kneel, or crouch as needed to perform duties. Frequent ability to move, lift, stock, and transport boxes, supplies, or equipment weighing up to 50 pounds safely. Mental stamina to handle high‑stress, fast‑paced, and busy periods effectively. Ability to work in varying temperature environments, including exposure to hot fryers, grills, flattops, and cold storage/freezer areas. Reasonable accommodations for disabilities will be provided, both short‑term and permanent, as needed. #J-18808-Ljbffr B&B Theatres