Hotel Sales Support Manager

Job Description

Job Description

SREE Hotels is looking for a highly motivated and analytical Sales Support Manager with experience in driving sales revenues for hotels to join our team as a Sales Manager. This role is based out of our corporate office in the Ballantyne area of Charlotte, NC . The person hired must live in the Charlotte area and be able to travel up to 70% of the time . The majority of properties managed by SREE Hotels are located in the Charlotte Metro Area. The other properties are located in the Raleigh-Durham area of NC, Cincinnati, OH, Columbia and Myrtle Beach, SC.

PRIMARY PURPOSE: The Sales Support Manager travels to assigned hotels within the SREE Hotels portfolio and fills in for open Sales Manager positions and/or provides additional sales support as needed. This position completes sales functions of the assigned hotel including proactive sales activities towards revenue goals while managing new and existing client relationships. The Sales Support Manager is responsible for overall account management, business generation, and sales prospecting for their assigned hotel. This experienced sales manager role is ideal for someone who loves traveling and is familiar with various hotel chain scales and markets.

SUMMARY OF RESPONSIBILTIES

• Seamlessly fills in for open Sales positions at assigned hotel and sells the required group segments.
• Establishes and maintains a client base of organizations, associations, social groups, and corporate businesses through direct outside and inside sales, in order to secure business for the assigned hotel.
• Ensures that predetermined sales expectations are met or exceeded.
• Manages daily schedule to achieve 25% strategic administrative time and 75% tactical sales execution time.
• Conducts tours, answers questions for walk-in and call-in customers directing them to other sales staff members if appropriate.
• Develops and maintains relationships with key clients in order to produce group and/or catering business for the assigned hotel.
• Documents all sales activities into Delphi in a timely and accurate manner.
• Attend weekly revenue calls
• Provides weekly sales activities to the Director of Sales (if applicable) and VP of Sales of the assigned hotel for weekly sales recap.
• Conducts weekly funnel reviews with sales team and GM
• Negotiates guest room rates, meeting room rental, function space, and hotel services within approved booking guidelines; confirms agreements in writing and forwards documents to client and affected hotel departments.
• Conducts tours of the hotel and banquet facilities; entertains qualified potential clients in accordance with company and property policies and procedures.
• Accurately records all bookings and cancellations.
• Spends time outside of assigned hotel conducting sales calls and sales blitzes.
• Provides administrative support to the Sales team, as needed.
• Meets with Operations and Food & Beverage Staff as needed to review group resumes and banquet event orders.
• Responds quickly to client/guest requests in a friendly manner; follows up to ensure client/guest satisfaction within the company’s standard response time.
• Meets with planners after their event to discuss the success, deficiencies, etc. and to re-book future business.
• Assists with Sales Manager and Coordinator training and onboarding opportunities when needed and available.
• Regular, reliable attendance and punctuality is a key component of this position.
• Maintains a professional appearance in accordance with Company standards; wears the appropriate uniform or attire.
• Maintains open and effective communication with team members and management.
• Attends and participates in team meetings.
• Adheres to established safety and emergency procedures and protocols, this includes Company, federal, and state specific regulations and guidelines.
• Completes all required Company training/compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties and responsibilities as assigned.

QUALIFICATIONS

• 2+ years’ experience as a Sales Manager in a hotel/resort environment is required
• Must be able to travel up to 70% (NC, OH & SC)
• Marriott, Hilton and/or Hyatt experience preferred
• Bachelor’s degree or equivalent experience.
• STS, Envision, OneSource, Delphi and/or CI/TY sales systems experience preferred
• Ability to effectively communicate verbally and in written form with the public as well as other team members.
• Essential statistical and analytical skills required to identify revenue opportunities and shortfalls.
• Ability to work both independently and cross-functionally to achieve goals.
• Ability to thrive in a multi-tasked and fast-paced environment.
• Someone with the availability to work when the events are happening, i.e. weekends, nights and holidays
• Must have a valid Driver’s License with an acceptable driving record

BENEFITS

As a Sales Support Manager, you will enjoy professional training & development, responsive corporate support, competitive pay, and an excellent benefits package that includes fully-paid medical insurance after 3 years’ of service, dental, vision insurance, paid time off, matching 401K, voluntary life insurance, short term disability, professional and career development and much more.

JOB SETTING AND PHYSICAL DEMANDS

Employees in this position work primarily indoors. To perform the job successfully the candidate must be able to use a computer and other standard office equipment. Fluency in the English language and the ability to speak, hear, read and write are required as is the ability to work any hours/days of the week necessary to meet business requirements. Must have dexterity/mobility to meet clients on and off premises, to tour property and attend functions, to climb stairs, and operate basic office equipment. Must possess a valid state driver's license in order to make sales calls.

Disclaimer

This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed.

EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability or veteran status.