Registration Coordinator

Patient Registration CoordinatorDo you wake up every morning inspired to solve problems and make a meaningful impact in health care? If so, we want to hear from you.Innovista Medical Center is more than a clinic. It's a community hub. Many still feel unseen, unheard, and unsupported when seeing a health care provider. By putting our patients' needs first, we are transforming what it means to get exceptional care. We don't just treat symptoms. We focus on whole-person health—physical and mental well-being, disease prevention, and thoughtful management of chronic conditions.Innovista Medical Center provides primary care and walk-in services for people of all ages in ten locations in Dallas and Houston.Innovista Medical Center provides comprehensive healthcare services, including in-office lab work, vaccines, imaging, and telemedicine.Our values help define the patient experience and how we treat each other.HEARD: Our care starts with listening well to build relationships and trust.UNDERSTOOD: We offer an experience recognizing every patient's history and background.IN CONTROL: We provide one place for all primary care needs for the whole family.ACTIVELY SUPPORTED: We ensure patients are not alone in the care process, which is much more than what happens during a visit.SEEN: We honor the entirety of who each patient is and care for them at the highest level.If you are looking for a rewarding medical career, we look forward to hearing from you!We're thrilled to announce a dynamic opportunity for you to become an integral part of our Houston, Texas team. As an onsite contributor, you'll play a key role in pioneering a pathway toward a more streamlined and effective healthcare system.JOB SUMMARY:A Patient Registration Coordinator serves patients and Medical Location staff by efficiently managing patient scheduling, registration, and administrative tasks to facilitate the smooth operation of the medical center.DUTIES AND RESPONSIBILITIES:Welcome and assist patients/clients/visitors courteously and efficiently, determining the purpose of their visit and directing them to the appropriate department.Schedule patient appointments and manage the flow to ensure optimal patient service.Screen patients for updated demographics and inform them of necessary documentation for their visit.Compile and maintain medical charts, reports, and correspondence.Interview patients to complete insurance and privacy forms.Handle insurance co-payments and record payment details in patient accounts.Manage patient appointments, check-ups, and physician referrals.Answer phones and route calls to the relevant staff.Protect patient confidentiality, ensuring the secure handling of protected health information (PHI) and maintaining computer security protocols.Assist with daily patient flow as needed.Verify patient identity through proper identification procedures.Maintain a safe, secure, and hygienic work environment in compliance with legal regulations and organizational standards.Communicate relevant observations about a patient's status to the nurse-in-charge.Manage the ordering of medical supplies based on departmental requirements.Be flexible to work weekends, holidays, and various shifts at different center locations as per company needs.Actively participate in staff and department meetings, sharing knowledge and insights.Arrive punctually for duty and maintain professionalism in patient interactions.Ensure patient information remains confidential and limit personal conversations in the patient's presence.Collaborate effectively with personnel from other departments to support teamwork.Review medical records and follow up on obtaining missing results prior to patient appointments.Perform any other duties assigned by the supervisor.RequirementsHigh School Graduate or equivalent.Basic computer skills.Customer service skills and training.1+ years of experience in the medical field.Bilingual in English/Spanish highly preferred.BENEFITS:We are committed to creating a culture where everyone feels important, welcomed, and included. We demonstrate this commitment by offering a comprehensive benefits package that fosters opportunities for growth and advancement and supports the physical, mental, and financial wellbeing of our team members.HEALTH & WELLBEINGA choice health coverage, including HMO and PPO, plus Flexible Spending Account (FSA) and Health Savings Account (HSA) optionsDental and vision coverageCompany-paid benefits (short- and long-term disability, employee life, and accidental death and dismemberment)Employee Assistance ProgramBereavement Leave (full time employees for the loss of an immediate family member)Paid Military Leave BenefitsDiscounts and perks on gym memberships, shopping, travel, recreation, and moreFINANCIAL GROWTHA yearly discretionary bonus401(k) with a company matchCredit Union Banking alternativeWellness Rewards with Monetary IncentivesRewarding employee referral bonusesWORK/LIFE BALANCEFlexible schedule and work from home options for numerous rolesNine paid company holidays + Sick and Wellness Days + accrued PTOCommuter benefitsPaid Parental Leave (up to 6 weeks, subject to applicable waiting period)JOB SATISFACTION & ADVANCEMENTClear career advancement and growth pathwaysContinuous education opportunities and financial reimbursement (mileage and certifications where approved)Diversity, Equity & Inclusion Committee with various Business Resource Groups you can joinCompany-wide socials and gatherings"Dress for Your Day" policy