Event Operations Supervisor, Audio Visual - Orlando, FL

Event Operations Supervisor, Audio Visual - Orlando, FL

Position Overview

The Operations Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Operations Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and for career development. This position reports to the DET, DOO, or Operations Manager.

Key Job Responsibilities

• Operations Management
• Customer Service
• Training/Staff Development
• Event Technology

Job Qualifications

Bachelor's degree is preferred. 3-5 years of customer service or hospitality experience is preferred. 3-5 year of audio-visual experience is required. External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date. Internal applicants must meet/complete all training and certification requirements as determined by Encore's Global Learning Training Program in their current position, and for the position they are applying to.

Competencies

Deliver World Class Service, Hospitality, Ownership, Do The Right Thing, Manages Ambiguity, Drive Results, Directs Work, Achieves Goals, See The Big Picture, Financial Acumen, Value People, Builds Effective Teams

Physical Requirements

Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Behaviors

Preferred: Team Player, Leader, Detail Oriented, Dedicated

Motivations

Preferred: Self-Starter, Flexibility

Education

Preferred: High School or better. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities