Customer Service Representative

Customer Service Representative

Bayonet Plumbing, Heating, and Air Conditioning is in need of Full Time Customer Service Representative. This is not a remote position

Interact with customers via telephone to provide information

Use computer system to track, gather information, and/or troubleshoot customer issues

Process transactions and reply to inquiries about services

Record customer interactions, details of inquiries, complaints, or comments, as well as actions taken

Schedule appointments and field customer questions

Address problems and requests by transmitting information or providing solutions

Ensure that appropriate actions are taken to resolve customers problems and concerns

Enter data in computer system and maintain logs/records of calls, activities and other information

Show care and compassion for customers

Maintain the highest level of customer service

Effective communication with all other dispatchers and persons in the office

Ability to work as a team

Ability to work in a very fast paced, high pressure environment

Specific Qualifications

Call Center Experience 1-2 years minimum

Excellent communication skills, including active listening

Service-oriented and able to resolve customer grievances

Proficient computer skills

Proficient phone/communication skills

Great attention to detail

Ability to multitask

Must be willing to work on varied evenings and weekends

HVAC or Plumbing office experience a plus

High school diploma or equivalent

Customer Service Experience Required

Benefits

Medical Insurance

This position is not eligible for visa sponsorship or work authorization support. Candidates must be authorized to work in the United States on a full-time basis without current or future need for employer sponsorship.

Company Overview

IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES's 2025 fiscal year ending September 30, 2025, IES produced over $3.3 billion in revenue and employed over 10,200 employees at over 174 domestic locations across the United States.

Our commitment to our employees is reflected by our actions:

Safety is Priority One and our record shows it

Competitive Pay

Company 401K plan with Employer Contribution Match

Company Paid Time Off

Company Paid Life Insurance

Choice of Medical Coverage including Prescription and Short Term Disability Plans

Choice of Dental and Vision Coverage

Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage

Auto and Home Insurance Discount Programs