Medical Records Specialist

Medical Records Specialist

Rockford Center is a 138-bed mental health facility located in Newark, DE, providing easy access to a full complement of inpatient and partial behavioral health programs for children and adolescents, adults, and older adults. Rockford is the only child inpatient behavioral health facility in DE, offers an experienced and tenured senior management team, and serves New Castle County and northern Maryland.

Position Summary: The Medical Records Specialist plays a critical role in maintaining the integrity, confidentiality, and accuracy of patient health records within a behavioral health hospital setting. This position is responsible for organizing, managing, and safeguarding medical documentation in compliance with federal, state, and organizational regulations, including HIPAA. The Specialist collaborates with clinical and administrative staff to ensure timely and accurate documentation, supports audits and quality improvement initiatives, and facilitates the release of information processes. The ideal candidate demonstrates attention to detail, strong organizational skills, and a commitment to supporting patient care through meticulous recordkeeping.

Responsibilities:

• Maintain and update patient medical records in accordance with hospital policies and regulatory standards.
• Ensure compliance with HIPAA and other privacy regulations when handling protected health information.
• Process requests for release of information from patients, providers, and third parties, ensuring proper authorization and documentation.
• Audit medical records for completeness and accuracy, identifying missing documentation or discrepancies.
• Scan, index, and file medical documents into health record system in a timely and organized manner.
• Collaborate with clinical and administrative staff to resolve documentation issues and support continuity of care.
• Assist with chart preparation and record retrieval for internal and external audits, legal requests, and quality reviews.
• Monitor record retention schedules and support secure destruction of outdated records per policy.
• Respond to inquiries regarding medical records professionally and promptly, maintaining confidentiality at all times.
• Stay current with changes in health information management practices, behavioral health documentation standards, and applicable regulations.
• Performs other duties as assigned/required by this position.

Benefits:

• Challenging and rewarding work environment
• Competitive compensation & generous paid time off
• Excellent medical, dental, vision, and prescription drug plans
• 401(K) with company match and discounted stock plan
• SoFi student loan refinancing program
• Career development opportunities within UHS and its 300+ subsidiaries
• Pet insurance

Qualifications Requirements:

• High school diploma or equivalent required
• Associate's degree or completion of at least 12 college credits preferred
• Minimum of 1 year experience in a medical office or healthcare setting
• Familiarity with medical terminology and EHR systems preferred
• Excellent customer service and communication skills
• Strong attention to detail and organizational abilities
• Ability to handle sensitive information with discretion

EEO Statement: All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.