Customer Service Rep (05842) - 4527 Valleydale Rd.

Customer Service Rep

We are seeking an enthusiastic and customer-focused Customer Service Representative to join our team at our Birmingham, United States location (4527 Valleydale Rd.). In this role, you will be the face of our organization, delivering exceptional service to every customer who walks through our doors or calls our store. As a Customer Service Representative, you will combine your interpersonal skills with operational efficiency to create positive customer experiences while maintaining a well-organized and professional work environment. If you're a friendly, detail-oriented individual who thrives in a collaborative team setting and is committed to going the extra mile for our customers, we want to hear from you!

Greet customers with a warm, welcoming demeanor and answer incoming phone calls professionally and courteously

Take accurate customer orders and process transactions using our point-of-sale system with precision and efficiency

Handle cash and payment processing while maintaining accuracy and following all security protocols

Prepare products according to established recipes, portion sizes, and quality standards, ensuring consistency and excellence

Maintain a clean, organized, and hygienic work environment throughout the store, including customer-facing areas and back-of-house operations

Uphold professional appearance and grooming standards at all times, representing our brand with pride

Respond to customer inquiries and concerns with empathy and resolve issues promptly and professionally

Collaborate effectively with team members to support store operations during peak and off-peak hours

Adapt to changing priorities and assist with additional duties as assigned to support team needs

Demonstrate flexibility with scheduling, including availability for weekends and holidays when the team needs you most

Required Skills:

Excellent verbal and written communication abilities

Strong customer service orientation with a genuine desire to help others

Cash register and point-of-sale (POS) system operation

Attention to detail and commitment to accuracy in all tasks

Ability to work effectively as part of a collaborative team

Time management and organizational skills

Reliability and consistent punctuality

Flexibility and willingness to work varied shifts, including evenings, weekends, and holidays

Professional demeanor and appearance

Active listening and empathetic communication skills

Ability to multitask in a fast-paced environment

Preferred Skills:

Previous customer service or retail experience

Conflict resolution and problem-solving abilities

Basic computer proficiency

Positive attitude and high energy level

Adaptability to changing priorities and procedures

Experience:

Prior experience in a customer-facing role is preferred but not required; we are willing to train the right candidate

Education/Certifications:

None required

Domain Expertise:

None required

Additional Information:

All your information will be kept confidential according to EEO guidelines.

This job posting is for a position in a store owned and operated by an independent franchisee, not Domino's Pizza LLC, Domino's Pizza Franchising LLC, or Domino's Pizza, Inc. ("Domino's Corporate"). This means, among other things, that the independent franchisee is alone responsible for and will independently make all decisions concerning employment matters for the store, including those relating to hiring, firing, discipline, supervision, compensation and benefits, staffing, and scheduling. Domino's will not receive a copy of any application you submit for this job posting and will not have any control over whether you receive an interview and/or are ultimately hired. Further, Domino's does not control and is not responsible for the employment policies and practices of independent franchisees. If you are hired for this job posting, the independent franchisee will be your only employer, and you will not be an employee of Domino's.