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Director of Property Management

Koury

Description

Position Summary:

The Director of Property Management provides strategic and operational leadership for a diverse commercial real estate portfolio, overseeing day-to-day property management, maintenance operations, and tenant relations. This role manages and develops a team of Property Managers, Assistant Property Managers, a Property Technician Lead, and Property Technicians to ensure high performance, operational efficiency, regulatory compliance, and tenant satisfaction across all assets.

Key Responsibilities:

Leadership & Team Management
  • Lead, mentor, and manage Property Managers, Assistant Property Managers, Property Technician Lead, and Property Technicians.
  • Establish performance expectations, conduct evaluations, and support professional development and succession planning.
  • Foster a culture of accountability, collaboration, customer service, and safety.
  • Ensure appropriate staffing levels and efficient allocation of resources across the portfolio.
Portfolio & Property Operations
  • Oversee daily operations of commercial properties including retail, office, industrial, residential houses, land, and mixed-use assets.
  • Ensure consistent property standards, preventive maintenance programs, and capital improvement execution.
  • Partner with the Property Technician Lead to ensure timely response to maintenance issues and work order completion.
  • Partner with the Property Technician Lead to manage department vehicle fleet and the department's equipment to include supply inventory.
  • Develop and enforce operational policies, procedures, and best practices.
Financial Management
  • Prepare, manage, and oversee annual property operating budgets.
  • Monitor financial performance, control operating expenses, and identify cost-saving opportunities.
  • Review and approve invoices, service contracts, and vendor payments.
  • Collaborate with asset management and accounting teams on forecasting, variance analysis, and reporting.
Vendor & Contract Management
  • Negotiate, manage, and evaluate vendor and service provider contracts.
  • Ensure vendors meet performance, safety, insurance, and compliance requirements.
  • Oversee bidding processes for maintenance, capital projects, and professional services.
  • Interact and coordinate with internal General Construction division on capital projects and budgets.
Tenant & Stakeholder Relations
  • Provide executive-level oversight of tenant relations and issue resolution.
  • Support leasing efforts through operational coordination, tenant improvements, and property readiness.
  • Management of Tenant Improvement process and documentation
  • Serve as a key point of contact for ownership, asset management, and internal stakeholders.
Qualifications:

Education & Experience
  • Bachelor's degree in Business, Real Estate, Property Management, or related field (preferred).
  • 10-15+ years of progressive commercial property management experience.
  • 5+ years of experience managing managers and technical teams.
  • Experience overseeing multi-property commercial portfolios across varied asset types.
Certifications (Preferred)
  • CPM®, RPA®, CCIM®, or similar professional designation.
Skills & Competencies
  • Strong leadership, coaching, and team development skills
  • Deep knowledge of commercial property operations and maintenance
  • Financial acumen with budgeting and expense control expertise
  • Excellent communication, negotiation, and problem-solving abilities
  • Ability to manage multiple priorities in a fast-paced environment
  • Proficiency with property management software and reporting tools
Key Performance Indicators (KPIs)
  • Portfolio operating performance vs. budget
  • Tenant satisfaction and retention
  • Work order completion and preventive maintenance compliance
  • Vendor performance and cost efficiency
  • Team performance, engagement, and retention
Work Environment
  • Combination of office-based and on-site property visits in and out of the Triad, NC Market
  • May require travel between properties
  • Occasional after-hours availability for emergencies
Compliance, Risk & Safety
  • Ensure compliance with local, state, and federal regulations, including building codes, life safety, and environmental standards.
  • Oversee risk management initiatives, inspections, and safety training programs.
  • Ensure emergency preparedness plans are in place and regularly reviewed.
  • Manage corporate office, including access control, security monitoring, and facility operations.
Reporting & Strategy
  • Prepare and present operational and financial reports to senior leadership and ownership.
  • Analyze portfolio performance and recommend operational and strategic improvements.
  • Support long-term planning, capital strategies, and portfolio optimization initiatives.

Additional property management, tenant relations, and financial responsibilities as needed.
Vacancy posted 2 days ago
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