Sales Executive - Service Sales

Sales Executive - Service Sales

Transforming the way companies Design, Manufacture, Connect to, and Service their products, EAC Product Development Solutions (EAC) is a complete source for your product development needs. EAC has been an industry leader for over 29 years and our experts help guide companies to achieve their strategic business goals and optimize their technology, systems, people, and processes for long-term success. Our capabilities span the world of Additive Manufacturing/3D printing and the entirety of the manufacturing process from design ideation to product engineering to manufacturing and services in the field.

The Sales Executive – Service Sales will play a vital role in supporting EAC's commitment to delivering comprehensive solutions by emphasizing the services that enhance and optimize software deployments. This role centers on identifying opportunities to provide consulting, training, implementation, and support services that drive customer success and maximize the value of their software investments.

This role is essential to helping customers maximize the potential of their software investments while contributing to EAC's reputation for delivering exceptional service solutions.

We are seeking a motivated, customer-focused professional who excels at identifying service needs, building strong relationships, and positioning EAC as a trusted partner for ongoing business improvement. The ideal candidate will have a consultative sales approach, strong communication skills, and the ability to collaborate with internal teams to deliver tailored service solutions.

Job Description

Responsibilities, skills, and knowledge may be representative, but not all-inclusive of those commonly associated with the position.

• Services Opportunity Identification and Development
  • Work closely with customers to identify service needs related to software deployment, optimization, and ongoing support.
  • Proactively engage with existing software customers to uncover consulting, training, and implementation opportunities.
  • Develop tailored service proposals that align with customer objectives and enhance their return on investment.
• Relationship Building and Customer Success
  • Drive meaningful customer engagement within engineering and manufacturing environments by leveraging knowledge of CAD and PLM solutions to align with client workflows, uncover high-impact opportunities, and position services that support design optimization, data management, and digital transformation initiatives.
  • Build and maintain strong, long-term relationships with customers by serving as a trusted advisor for their service needs.
  • Actively engage with key stakeholders to understand their business challenges and provide customized service solutions.
  • Ensure customer satisfaction through regular follow-ups and by addressing concerns or barriers to success.
• Collaboration and Internal Coordination
  • Partner with internal teams, including technical consultants and service delivery personnel, to design and deliver high-quality solutions.
  • Coordinate resources to ensure timely execution of service projects and deliverables.
  • Provide feedback from customers to inform service innovation and continuous improvement.
• Achieving Service Sales Goals
  • Meet or exceed sales targets for service-related revenue, including consulting, training, and support packages.
  • Maintain a robust pipeline of service opportunities and track progress using CRM tools.
  • Effectively overcome objections and clearly communicate the value of EAC's service offerings.
• Market Expertise and Representation
  • Stay informed about industry trends, emerging technologies, and competitive service offerings.
  • Represent EAC at industry events, webinars, and customer meetings to promote the value of our service portfolio.
  • Deliver compelling presentations and service demonstrations tailored to customer needs.
• Additional Responsibilities
  • Collaborate with the software sales team to ensure a seamless transition from software sale to service delivery.
  • Provide regular reports on sales activities, customer feedback, and market insights.
  • Perform other duties as assigned to support the overall growth of EAC's services business.

Qualifications

An equivalent combination of education, training and experience will be considered.

Education & Professional Background

• Associate's or Bachelor's degree in business or a related field is preferred
• 3–5+ years of sales experience, preferably in software or technology fields
• Demonstrated successful track record of working within sales organizations to achieve and exceed sales goals

Technical & Industry Knowledge

• Exposure to CAD and PLM software is strongly preferred
• Ability to understand and successfully complete training on EAC's technology, products, and services
• Strong computer skills; experience with NetSuite is preferred

Communication & Interpersonal Skills

• Excellent verbal, written, and interpersonal communication skills
• Strong presentation skills and professionalism
• Ability to quickly process information and effectively overcome objections

Sales Competencies & Critical Skills

• Strong problem-solving and critical thinking abilities
• Results-oriented with the ability to manage time-sensitive deadlines and multiple priorities
• Ability to perform consistently with high collaboration and output

Work Ethic & Personal Attributes

• Enthusiastic, outgoing, confident, and self-motivated (self-starter)
• Strong organizational skills with the ability to work independently with focus and discipline
• Ability to work effectively under pressure in fast-paced or stressful situations

Collaboration & Resource Management

• Skilled in coordinating and managing internal resources effectively

Territory & Travel Requirements

• Must reside in the assigned territory or be willing to relocate within 6 months of employment
• Ability to travel within the assigned territory to build relationships and pursue sales opportunities
• Willingness to attend events outside of standard business hours as required

Additional Information

Compensation

• Base Annual Salary is $80K for this salaried, exempt Full-Time position
• Commission Pay Plan

Benefits

• Medical insurance
• Employer Paid Short Term Disability
• Employer Paid Life, AD & D policy
• Flexible PTO (take as you need, no accrual)
• Vision insurance
• Dental Insurance
• 401(k) Plan with Employer match
• Basic Life, AD&D, and Disability Insurance
• Employee Assistance Program
• Paid Holidays
• Eligible for bonuses

Work Environment

• Ability to work in a remote environment or in-office.
• Exposed to moderate noise levels.

Physical Abilities

Physical abilities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Light sedentary office work.
• Some overnight travel may be required(25%).

Note: This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws. Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws.

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