Technical Account Manager

This is not an entry-level position. Seeking candidates with a minimum of 3+ years experience in an IT support environment. Preferably in an MSP. Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today. The Technical Account Manager role is responsible for supporting and providing technical direction to a wide variety of clients and systems almost entirely remotely. Clear and concise communication skills (written and verbal) are equally as important as technical ability. The proper candidate will be motivated to take on new challenges and expand their skills and knowledge. This position will be exposed to many different environments and systems providing ample opportunities for growth in your field. Looking for a candidate that meets the following criteria: * Exceptional written and oral communication skills. * Act as a lead advisor for the most critical, complex issues and projects. * Experience troubleshooting the most difficult problems involving hardware and software * Experience working with and troubleshooting new and unfamiliar software * Ability to jump into new, complex, and unique environments and adapt quickly to diagnose and troubleshoot problems. * Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills. * Strong documentation skills. xxoysbn * Ability to mentor junior team members * Strong technical background * Desire to solve complex problems * Project management skills and the ability to captain large scale IT projects. Required Knowledge: * Windows 10 * Windows 11 * Windows Server 2012-2025 * Office 365 and Exchange Administration * Active Directory * Group Policy * LAN and WAN Networking * Routing and Switching * Firewall Rules, Services, and Configurations * Hyper-V and/or VSphere/ESXi * Network Printers and Deployment * Advanced Hardware and Software Troubleshooting * Powershell Preferred: * MSP Experience * SonicWall * Ubiquiti Equipment * Connectwise Ticketing * Screenconnect * Cove Backup * NinjaRMM Job Type: Full-time Benefits: * 401(k) * 401(k) matching * Health insurance * Paid time off Ability to Commute: * Cheshire, CT 06410 (Required) Ability to Relocate: * Cheshire, CT 06410: Relocate before starting work (Required) Work Location: In person