Administrative Assistant

Administrative Assistant Location: 160 N. Breiel Boulevard, Middletown, OH 45042 Job Overview We are seeking a highly organized and detail-oriented Administrative Assistant to join our team at our Portsmouth office. The ideal candidate will provide comprehensive administrative support to ensure efficient operation of the office and assist management with various tasks. Key Responsibilities Maintain a professional and welcoming environment for visitors and clients. Welcomes patients and others by greeting them, in person or on the telephone; answering or referring inquiries. Monitor and maintain safe reception area by complying with procedures, rules, and regulations. Maintain and organize front lobby and replenish patient snack area when needed. Acts as Liaison between Administrative and Medical team in addition to performing various clerical functions. Verify patient eligibility for all OH MCD patients. Update system of changes of Insurance and notify Reimbursement Supervisor, Med Room and Counselor. Contact patients to discuss changes in Insurance and arrange other methods of payment for ongoing office visits. Complete Toxicology Screenings for Intake and Doctor Appointments. Complete in-house Laboratory Requisition forms for confirmatory on Toxicology Screenings requested by Doctors and Counselors. Verify cash and credit card receipts and prepare for night deposit. Provides patient appointment reminder calls, maintain filing systems, pulling charts for following day appointments and process incoming patient payments. Communicate daily to Administrative Supervisor. Remain current and assist in maintaining office services by following office operations policies and procedures. Attend and participate in relevant continuing education, in-service training to improve professional competency and monthly staff meetings. Maintain professional work conduct and ethical confidentiality. Perform other related work as required or assigned. Qualifications High school diploma or equivalent. Proven experience as an administrative assistant or in a related role. Proficiency in MS Office (Word, Excel, PowerPoint, Outlook). Excellent written and verbal communication skills. Strong organizational and time management abilities. Ability to multitask and prioritize tasks effectively. Attention to detail and problem-solving skills. Professional demeanor and ability to work independently or as part of a team. Sunrise is a substance use and mental health treatment center, focused on the respect and dignity of our patients and our employees. We believe in exceptional service to our patients and the communities we serve. Sunrise is headquartered in Cincinnati with 11 clinic locations from central to southern Ohio. If you share in our belief, then Sunrise Treatment Center could be the place for you! Employees of Sunrise enjoy the following benefits: Medical, Dental, and Vision Life insurance, Short term and Long term disability are company paid Voluntary life insurance 3 weeks of PTO in your 1st year 8 paid holidays Paid lunch Parental leave Company EAP 401(k) Retirement Plan with up to 4% Match Supervision: This position has no supervisory responsibilities. Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, scanners and photocopiers. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to type, handle or feel; and reach with hands and arms. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stoop as necessary. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds. Position Type/Expected Hours of Work: Work hours are Monday through Friday 8:30 am - 4:30 pm. There is a Saturday rotation schedule. Other Duties: All job requirements are subject to possible revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an "at-will" basis. AAP/EEO Statement: Sunrise Treatment Center provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.