Crematory Operations Manager

Job Description

Job Description

Description:

Faithful Companion Pet Cremation Services is seeking a dedicated and experienced Operations Manager to oversee the daily operations at our cremation facility in Cleveland, OH. The ideal candidate will lead and inspire our team to deliver exceptional service while ensuring the safety and efficiency of our operations.

· Oversee all aspects of the cremation process to include; check-in, cremation, processing, closing, returning of cremains, paw print area, and engraving.

· Use of Faithful Companion Samsara GPS system and Companionware (portal).

· Leads and inspires the Faithful Companion team to deliver exceptional service on a daily basis.

· Be a positive role model and promote a safe and positive work environment.

· Conducts high-quality, respectful cremation services (training provided).

· Assist in the review process for all staff and assist Location Manager with disciplinary action for staff.

· Maintain a line of communication with the Location Manager and Regional Manager to ensure SOPs are upheld.

· Plans and schedules driver routes for pick-ups and returns to home and veterinary clinics.

· Serves as the main point of contact for all driver-facing communication via phone, proprietary software, text, and email.

· Maintains attention to detail while serving multiple families, ensuring an error-free standard.

· Monitors the movement of drivers to meet scheduled pick-ups and returns efficiently.

· Responds to customers and veterinary staff promptly and professionally, providing thorough support.

· Assists in maintaining a clean and presentable state of the crematory facility and company vehicles.

· Performs other related duties as assigned by management.

The Crematory Operations Manager is offered a full benefits package, available after 30 days of employment, which includes the following:

- 401K with up to 4% match on contributions

- Medical including FSA/HSA for medical and dependent care

- Dental

- Vision

- Company paid life insurance

- Voluntary pet insurance

- Short-term and long-term disability insurance

- Critical Illness and Accident insurance

- Sick time accrual

- Vacation time after 6 months of employment

· Problem solving skills.

· Critical thinking and sense of urgency to handle any situations that may arise.

· Previous leadership preferred.

· Computer skills required: Basic computer and technical skills required, Microsoft Office.

· Demonstrate leadership skills with the ability to motivate and inspire a team.

· Strong communication and organizational skills to effectively manage driver routes and customer interactions.

· Detail-oriented mindset with a commitment to delivering error-free services.

· Ability to handle multiple tasks simultaneously while maintaining efficiency.

· Physical capability to lift and move heavy objects with assistance.

· Evenings and weekends, but can vary depending on business needs.