Housekeeping Supervisor

Housekeeping Supervisor

New England culture and elegant accommodations await at the Woodstock Inn & Resort. Set against the iconic and beautiful village of Woodstock, Vermont, the Woodstock Inn is a year-round destination wrapped in luxury and history. From gorgeous, wood-beam bed frames to plush, hand-dyed blankets, each of our 142 rooms and suites embraces Vermont's signature style.

One of the most beloved resorts in New England, The Woodstock Inn & Resort, is seeking a Housekeeping Supervisor to join the team!

Job Summary:

The PM Housekeeping Supervisor is responsible for overseeing the evening housekeeping operations, ensuring all guest rooms, public areas, and back-of-house spaces meet the highest cleanliness and presentation standards. This role supports day operations while preparing the property for the same day and next day's arrivals, maintaining luxury-level service, efficiency, and team performance.

Job Specifications:

• Expected Pay Range: starting $27.00 per hour
• Shift & Schedule Availability: Full-time year-round position
• Typically, 2:00pm-10:00pm but subject to change based on occupancy.
• Weekends and holidays are required

Job Responsibilities:

• Supervise all PM Housekeeping activities
• Room refresh (turndown where applicable.)
• Late stayover services
• Public area cleaning
• Reporting
• Lost and found
• Maintain a significant level of guest contact, addressing inquiries, and ensuring their needs are met properly and professionally.
• Conduct thorough room inspections to guarantee the highest standards of cleanliness and presentation are consistently met.
• Train new housekeeping team members, conduct regular performance evaluations, and identify opportunities for professional development within the team.
• Monitor and manage housekeeping supplies, ensure adequate stock levels and efficient use of resources.
• Implement and enforce cleaning protocols to maintain a clean, safe, and welcoming environment for guests.
• Ensure all service requests are completed promptly (e.g. amenities, linens, extra linens.)
• Assign tasks and adjust workload based on occupancy and priorities.
• Conduct shift briefings, arrivals/departures, VIP guests, special requests, etc.
• Provide real-time coaching and performance feedback.
• Ensure team follows safety and security procedures.
• Monitor housekeeping supplies and linens during PM shift.

Job Requirements:

• Previous experience in a housekeeping supervisory role.
• Strong organizational and leadership skills.
• Strong attention to detail and quality standards.
• Knowledge of PMS system (OPERA Cloud preferred.)
• Excellent communication and interpersonal skills.

We offer great resort privileges, discounts, and free employee meal to all employees.

This is a full-time year-round position offering a competitive benefits package, after an initial waiting period for a competitive benefits package that includes * Medical, Dental, and Vision Coverage, *Employer Paid: Life Insurance, Short-Term Disability and Long-Term Disability* Paid Time Off, * 401k Retirement Plan with Employer match.

Our success is the direct result of dynamic, dedicated people with a passion for hospitality who enjoy being part of a devoted, hard-working team. Come join our team!

The Woodstock Inn & Resort is an equal opportunity employer.