Home & Community Services Manager

Job Description

Job Description

Salary: Starting at $52,000/yr. DOE

JOB PURPOSE

The Home and Community Services Manager oversees the planning, coordination, and delivery of individualized services to individuals with disabilities in home and community settings. This role ensures compliance with all regulatory guidelines, supports the development of person-centered plans, and fosters a team environment to deliver exceptional care and support.

SUPERVISOR

Home and Community Services Director

POSITION TYPE

Exempt-Salary

LEADERSHIP

We are seeking a leader who brings a strong continuous improvement mindset to their work. This role requires someone who actively identifies opportunities to enhance team performance, improve scheduling efficiency, and strengthen retention. The Home & Community Services Manager is expected to be proactive in addressing challenges, implementing solutions, and driving sustainable, positive change within their program.

Key leadership expectations include:

• Continuously evaluating and improving staff scheduling practices to ensure adequate coverage, efficiency, and quality support for individuals served
• Developing and supporting strategies that promote engagement, satisfaction, and retention
• Providing consistent coaching, mentorship, and accountability to team members to support performance and professional growth
• Maintaining professional boundaries with staff, individuals served, and families while fostering a respectful and supportive environment
• Modeling RISEs core values of safety, respect, growth, compassion, and teamwork in all interactions
• Leading with integrity, adaptability, and a solutions-focused approach in a dynamic environment

MAIN DUTIES AND RESPONSIBILITIES

• Program Management
  • Manages department operations of home and community-based services, ensuring services align with the organizations mission and values.
  • Develop and implement person-centered service plans in collaboration with individuals, families, and interdisciplinary teams.
  • Monitor the quality of care provided and address any issues promptly.
  • Ensure compliance with federal, state, and local regulations, including Medicaid waiver guidelines.
• Individuals Served and Family Support
  • Serve as the primary point of contact for individuals and their families, addressing questions, concerns, and service requests.
  • Advocate for the needs and preferences of individuals receiving services.
  • Coordinate with healthcare providers, case managers, and other community partners to ensure holistic support.
• Administrative Responsibilities
  • Develop and manage program budgets, ensuring fiscal responsibility.
  • Maintain accurate and up-to-date documentation, including case notes, incident reports, and service records.
  • Prepare reports on program performance, outcomes, and compliance metrics.
  • Participate in strategic planning and policy development for home and community services.
• Leadership & Staff Development
  • Provide direct supervision, leadership, coaching, and professional development support to Supervisors and assigned leadership staff.
  • Support leadership development by reinforcing accountability, professionalism, operational ownership, and communication expectations.
  • Conduct regular meetings, coaching sessions, observations, and performance discussions with Supervisors and staff.
  • Assist with recruitment, onboarding, training, scheduling oversight, retention efforts, and succession planning initiatives.
  • Promote a culture of accountability, professionalism, teamwork, and operational consistency throughout the department.
  • Maintain clear leadership boundaries while remaining approachable, supportive, and solutions-focused.
  • Support Supervisors in balancing operational leadership responsibilities with appropriate frontline engagement.

All other duties assigned.

QUALIFICATIONS

• Minimum of 3 years of experience in managing services for individuals with IDD or similar populations.
• Prior leadership experience is required.
• Must be 18 years of age.
• High School Diploma or GED is required.
  Associate or Bachelors degree in Human Services, Social Work, Healthcare Administration, or related field preferred.
• Must successfully complete a pre-employment background check and any subsequent background check after employment.
• Must have a valid drivers license and be able to obtain a Missouri Class E chauffeurs license within 14 days of hire.
• Successfully complete employment-related training as directed.

SKILLS

• Strong knowledge of home and community-based service models, person-centered practices, and Medicaid waiver programs.
• Excellent interpersonal and communication skills.
• Proven ability to manage multiple priorities and maintain organization in a fast-paced environment.
• Proficiency in Microsoft Office Suite and other relevant software.
• Strong ability to manage staffing operations, scheduling oversight, operational priorities, and team accountability.
• Ability to address employee performance concerns professionally, consistently, and effectively.
• Strong problem-solving, conflict resolution, and decision-making skills.
• Ability to maintain professionalism, emotional regulation, and leadership consistency under pressure.
• Experience utilizing electronic scheduling, documentation, communication, and reporting systems preferred.

PHYSICAL REQUIREMENTS

• Frequent standing, walking, and moving between office, client homes, and community locations.
• Ability to lift up to 50 lbs.
• Ability to work extended hours occasionally, including evenings and weekends, to meet program needs.
• Frequent travel to various locations; a valid drivers license and reliable transportation may be required.

BENEFITS

• 100% employer paid health insurance.
• Dental and vision insurance.
• Employer paid life insurance and short-term disability insurance.
• Paid holidays, paid vacation, paid sick leave, and paid birthday time off.
• Paid training.
• Matching retirement.
• Tuition Reimbursement.
• Referral bonuses.

ABOUT RISE COMMUNITY SERVICES

RISE was founded in 1979 with one simple, but lofty goal: to create perfect lives for individuals with disabilities. Our core values of safety, respect, growth, compassion, and teamwork drive everything we do. We hold ourselves accountable to these values as we strive to make a meaningful difference in the lives of those we serve. At RISE, we are more than just an organization; we are a family. Together, we work tirelessly to uplift and empower our community, one family at a time.

EQUAL OPPORTUNITY COMMITMENT

RISE is committed toprovideequal employment opportunities for all individuals, and we welcome candidates from all backgrounds. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, genetic information, national origin, pregnancy, race, religion, sex, sexual orientation, gender identity or expression, veteran status, military or uniformed service, or any other characteristic protected by federal, state, or local law.