Security Operations Technology Manager

Role Description

Our Global Protective Services Integrated Technology team is seeking a highly skilled Security Technology Subject Matter Expert (SME) to serve as the primary U.S. lead for Genetec and to provide expert support for global technology and compliance initiatives. The Security Operations Technology Manager is responsible for overseeing the performance, configuration, and lifecycle of our global CCTV technologies (Genetec), supporting electronic access control platforms, and advising project and operational teams on support, standards, compliance, and best-practice implementations. The ideal candidate brings deep technical expertise in Genetec and strong experience in enterprise access control.

• Serve as the primary U.S. SME for Genetec Omni-cast and enterprise IP-camera solutions, responsible for system integrity, configuration standards, support for troubleshooting, and lifecycle governance.
• Provide expert guidance on Access Control technologies, particularly Ccure.
• Partner with global and regional stakeholders to ensure technology compliance, alignment with standards, and consistency across all locations.
• Advise project managers, integrators, and operational teams on system design, hardware specifications, approved configurations, and installation procedures.
• Work directly with vendors and integrators to maintain compliance with current standards and alignment with the future technology roadmap.
• Support the Security Operations Centre (SOC) in understanding, operating, and optimizing security technology platforms.
• Assist in maintaining and updating global security technology standards, procedures, and training materials.
• Provide escalation support for high-impact incidents and support recovery efforts, including occasional work outside normal hours as required.
• Contribute to ongoing improvement initiatives, including system upgrades, integrations, compliance audits, and new technology evaluations.

Qualifications

• Minimum of 5 years' experience with Genetec Omni cast or comparable enterprise video management systems.
• Minimum of 5 years' experience with Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong understanding of IP-based CCTV (Axis or similar), including installation and configuration.
• Bachelor's degree in Security Systems, Information Technology, Electrical Engineering, Computer Science, or related field.
• Hands-on installation and configuration experience with Software House/HID access control hardware (readers, locks, panels, cabling, etc.).
• Experience administering CCure 9000, including system configuration, troubleshooting, and database management.
• Software House CCure 9000 Level 2 certification (Level 3/4 preferred).
• Ability to influence stakeholders and build trust across technical and non-technical teams.
• Excellent customer service and the ability to manage priorities in dynamic environments.
• Experience supporting complex security ecosystems across multinational environments.
• ASIS CPP or PSP certification.
• CISSP certification or similar cybersecurity qualification.
• Familiarity with ISO 27001 Controls and Risk Management Framework.
• Demonstrated ability to support and drive organizational change.

Requirements

• Ability to work outside standard hours, including weekends or holidays, when system incidents or recovery efforts require.

Benefits

• Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage.
• 401(k) plan, bonus opportunities, paid holidays, and paid time off.
• Role Location Annual Salary Range:
  • California: $94,400 to $224,600
  • Cleveland: $87,400 to $179,700
  • Colorado: $94,400 to $194,100
  • District of Columbia: $100,500 to $206,700
  • Illinois: $87,400 to $194,100
  • Maine: $80,400 to $165,300
  • Maryland: $94,400 to $194,100
  • Massachusetts: $94,400 to $206,700
  • Minnesota: $94,400 to $194,100
  • New York: $87,400 to $224,600
  • New Jersey: $100,500 to $224,600
  • Virginia: $87,400 to $206,700
  • Washington: $100,500 to $206,700