IT Support Specialist

IT Support SpecialistMoffatt & Nichol specializes in large complex waterfront infrastructure projects and is recognized as one of the worldwide leaders in this field. We are actively looking for an IT Support Specialist to join our Raleigh office. As part of the IT Group, the IT Support Specialist provides advanced computer related support to Moffatt & Nichol employees in all geographical locations. Computer related issues may include software, hardware, and mobile devices. Support is provided to our end users through email, trouble tickets, and phone. This position will also provide advanced technical support for the most complex issues. The IT Support Specialist may also provide training and mentoring for less experienced team members.Duties and Responsibilities:Respond to end user's requests for computer support. This will also include providing advanced support for the other IT Support Specialists and/or accepting support requests of complex difficultyProvide training and mentoring for the other IT Support SpecialistsUpdate and maintain our WDS imaging server.Actively maintain our documentation and inventory using various software applications including One Note, Excel, Lansweeper, Active DirectoryAssist the Network Operations Manager with various tasks upon approval from the IT ManagerFacilitate employee onboarding and offboarding by creating new employee accounts and processing employee terminationsOther Duties:Please note this job posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Qualifications:Bachelor's degree, associates degree, or related IT certification(s) preferred but not requiredRelated work experience (5+ years) providing technical support in a professional environment preferredUnderstanding of advanced IT concepts and functionsWork independently within established procedures associated with the specific job functionPositive attitude with a willingness to learn and work within a teamStrong customer service skillsAll new hires will be required to successfully complete and pass a pre-employment (post offer) background check in compliance with NIST 800-171Moffatt & Nichol uses E-Verify and employment is contingent upon the legal ability to obtain employment in the U.S. and to present the required documentation at hireWorking Conditions:Sedentary for prolonged period of time, interact with clients, and travel occasionally.Moffatt & Nichol's Employment Benefits:At Moffatt & Nichol, we genuinely care about our team and strive to create a warm, welcoming environment. We're excited to offer a range of great benefits and cover many costs to support you. Here are some highlights:We offer a comprehensive, highly competitive benefits package with low employee contributions. Family coverage is available and a low-deductible plan is available.Generous HSA match to help manage healthcare expensesStay energized with our amazing Wellness Program (with financial incentives) to keep you healthy and fit. Features include: monthly one-on-one sessions with nutritionists, access to a Healthwise Pharmacist, mindfulness apps like The Calm and BetterHelp, and moreFree and confidential Employee Assistance Programs for counseling and supportGenerous Paid time off (15 to 25 days based on experience level), Paid Holidays (7), and a floating holiday401(k) match to help you reach your financial goalsExcellent Life Insurance coverage, fully paid by the companyYou may also have the option to further your education with our comprehensive Tuition Reimbursement ProgramPlus, there are plenty of training opportunities, a Leadership Development Program, a formal Mentoring program, an active YP (Young Professionals) group, and so much moreAnd because we care about all members of your family, we offer Pet Insurance to look after your furry friendsMoffatt & Nichol's EEO Statement:As a global business, Moffatt & Nichol relies on diversity of culture and thought to deliver on our goal of Creative People, Practical Solutions® serving our client needs, and ensures nondiscrimination in all activities in accordance with Title VII of the Civil Rights Act of 1964. We draw from the world's best and brightest, regardless of geographic, cultural, or institutional background. This approach enables us to better understand and serve our clients, foster innovation, and create a rich, collaborative work environment. Moffatt & Nichol is proud to be an Equal Employment Opportunity / Federal Contractor desiring priority referrals of all protected veterans for job openings.EEO is the LAWIf you need more information or require special assistance for persons with disabilities or limited English proficiency, please contact Human Resources at View phone number on click.appcast.io or TTY/TDD users please call 711.