Application Support Analyst

Providing Tier 2 application support, the full-time Application Support Analyst will troubleshoot issues, coordinate resolution efforts, and ensure a reliable user experience across enterprise applications for a Department of War customer, working in a hybrid environment based in Reston, VA. Key responsibilities Manage Tier 2 escalations across three enterprise applications serving approximately 180,000 users monthly Troubleshoot reported issues by reproducing, classifying, documenting, and assigning incidents for resolution Collaborate with technical teams to facilitate timely issue resolution and maintain application reliability Required qualifications Minimum of 2 years of experience providing application support for enterprise web applications Experience using Jira and ServiceNow for incident tracking and issue management Ability to document technical issues clearly and develop user-friendly support information U.S. citizenship required; eligibility to obtain and maintain a security clearance Active Secret security clearance is strongly preferred