Front Desk/Medical Assistant

Greenwich Medical Spa (GMS) is an industry-leading, award-winning medical spa providing non-invasive cosmetic treatments. Since 2005, our mission has been to inspire confidence and empower our patients, employees, and communities.

One Role, Two Passions
At GMS, the patient experience doesn't begin or end at the treatment room door. In this dual role, you own both sides of it: the warm welcome, the steady hands that prepare each patient for treatment, and the lasting impression they carry home.

• As a Medical Assistant, you're the Clinical Partner. You set the stage for every treatment, so providers can focus entirely on results.
• As an Aesthetic Coordinator, you're the Host of the Experience. You shape how every visit feels and are the reason patients feel known and keep coming back.

You'll build expertise across clinical care and luxury hospitality that few medspa roles offer.

What You'll Do

In the treatment room

• Prepare and close down treatment rooms and equipment daily
• Escort patients and obtain consents and pre/post photography
• Prepare patients and procedure setups, including blood draws when applicable (e.g., PRP)
• Review pre- and post-treatment care instructions with patients
• Maintain infection control standards, inventory, and spotless, spa-ready rooms

At the front desk

• Deliver personalized check-ins and check-outs, and pre-book follow-up appointments
• Manage patient scheduling, phones, payments, and assist with closing sales
• Educate patients on treatments, skincare, memberships, and rewards programs
• Keep the spa pristine, luxurious, and stocked with amenities

Across both

• Build lasting patient relationships through thoughtful, personalized service
• Move between the front desk and treatment rooms as the day requires, staying calm and composed during busy times
• Support your team, train new hires, and contribute to special projects

What You Bring

• 1+ years in a medical office, medspa, or luxury hospitality setting
• A genuine commitment to high-end, 5-star client service
• Comfort working in both clinical and front desk settings
• Experience with EMR and medical terminology
• A phlebotomy license is a plus, as is Zenoti experience
• A high school diploma (required) and a bachelor's degree (preferred)
• Availability to work Saturdays

What to Expect when you work for GMS with a full-time schedule:

• Employee allowance for services and skin care products
• Employee discount
• Paid Time Off
• Paid Holidays
• Medical, Dental, & Vision
• Voluntary Supplemental Insurance such as Hospital, Critical Illness, AD&D
• 401k

GMS employees are passionately devoted to living our Core Values day in and day out whether we are at work or home. We go out of our way to ensure every person we hire embodies these values, therefore, we are confident these are not just actions people “turn on“ for work.

What are our  Core Values and what do they mean?

• Excellence -  Make what you do matter . Being the leader in your space, learning from mistakes, taking accountability, pride in work, highest quality, innovating, not being complacent. Excelling at everything you do resulting in best outcomes, quality of care and experience.
• Integrity -  Do the right thing . We only ever do the right thing because there is no alternative.
• People Focused – All GMS is committed to building an encouraging, caring, and supportive environment for our employees and patients. We share a responsibility to support our colleagues and patients while enriching their lives. GMS is a team, through and through. We have fun, take time to support one another, and help each other to grow.
• Passionately Driven -  Love what you do . A position at GMS is not just a job – it is a passion, it is an experience.
• Respect -  Everyone . Our staff sees people as people, first and foremost and they respect everyone for their humanity. We hold no judgement and we honor everyone we encounter.
• Growth -  Embracing change . Personal growth, professional growth, service offerings. Being fluid and flexible, adaptable, open minded.