Relationship Manager

Relationship Manager

Are you a natural communicator who loves building relationships?

Do you enjoy solving problems for your clients?

Do you know how to make customers feel supported?

If you said yes to any of these questions, we want to meet you!

Axela, a leading technology company serving community associations across the nation, is looking for a South Florida-based Relationship Manager to join our Miami office. You will be joining our client-facing expansion team—a tight-knit, high-impact group within the larger Sales organization.

This is a hybrid position. Applicants must be able to work at least 3 days a week in our Miami, FL corporate office.

About Axela

Axela is an established and growing tech company based in Miami, building smart solutions that make life easier for property management companies and community associations. Our platform is designed to bring transparency, communication, and efficiency to the typically arduous process of managing and collecting delinquent accounts.

What You'll Do

• Help onboard and train new clients to ensure a smooth implementation experience
• Partner with community association managers to introduce our platform to board members
• Host webinars for partners and prospective clients to demonstrate value and build engagement
• Jump in to assist with escalated support issues when needed
• Collaborate closely with Account Executives to strengthen relationships and identify growth opportunities
• Be proactive in driving new sign-ups and helping users see the value of the platform

What We're Looking For

• Experience in a client-facing or relationship management role
• Excellent communication skills (written and verbal)
• Comfort leading presentations, demos, or trainings
• Ability to work cross-functionally with Sales, Support, and Product teams
• Organized, detail-oriented, and great at follow-through

Bonus Points

• Experience in the community management, property management, or HOA industry
• Familiarity with related software or vendors in this space

Why Join Us?

• Fast-paced, collaborative environment with lots of growth opportunity
• A team that values empathy, transparency, and a great user experience
• Office based in sunny Miami—where innovation meets lifestyle

Benefits & Perks

• Competitive compensation (fixed + variable)
• Medical, Dental, Vision & Life insurance
• 401k
• Opportunity for equity via stock options

How to Apply

Please apply below, or send your resume and cover letter to View email address on click.appcast.io