Rooms Control Coordinator

Rooms Control

Clermont, FL 34714

Description

Exploria Resorts has been serving the vacation ownership and hospitality industry for over 25 years. Full-time employees enjoy competitive benefits including health insurance with HSA and FSA options, dental insurance, vision insurance, life/AD&D insurance, short long-term disability coverage, 401(k), PTO, paid holidays, employee referral program, employee and family discounts, growth opportunities, and more!

Rooms Control

Full Time

Summer Bay by Exploria Resorts

Responsibilities and Duties:

• Will be responsible for processing stay overs and room moves every morning to include sending the list via email to housekeeping and engineering.
• Will be responsible for the reporting and communication of the consecutive stays.
• Change room assignments for pre-registered guests to ensure if possible they are moved to clean/available inventory and contacted when the unit is available.
• Work with the Vacation Concierge Team to ensure all their arrivals are clean, registration cards are printed and guest keys made.
• Communicate with Revenue Management regarding assignment issues.
• Maintain knowledge of the resort events & hours of operation.
• Make sure files are kept up to date to include the Vacation Concierge Daily Log, Room Move Log, AM Reports and Early Out Log.
• Promote goodwill by being courteous, friendly and helpful to guests, managers and team members.
• Assists guests with issues and complaints, with empathy and focus on guest satisfaction. Use supervisor support when needed.
• Must maintain a professional appearance and be in compliance with resort uniform policy. Must be in compliance with hygiene policy as addressed in the employee handbook.
• Settles guests' account through credit card or cash payments. Ensures that billing is accurate and makes necessary adjustments with a computerized system. Must maintain compliance with resort policy relating to cash handling.
• Provides guests with assistance at the Front Desk during the check-in and check-out process. Follows established procedures for both registration and departure.
• Assist with other duties occasionally assigned by management.
• Keep office neat and presentable at all times.
• Must maintain a good working knowledge of the following items and procedures.

Qualifications

Qualifications and Skills:

• 1+ years of prior rooms control experience
• Flexible schedule including nights and weekends is required
• 1 to 2 years in customer service is required
• Experience in the vacation ownership/timeshare industry is a plus
• Be well-versed in proper etiquette and telephone protocol
• Be able to learn diverse tasks and administer multiple tasks
• Must have exceptional communication skills

Physical Demands:

• Frequent walking and standing

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