Inside Sales Center Agent

divh2Andersen Corporation Job Opportunity/h2pAt Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live./ppOur portfolio of brands Andersen Windows Doors, Renewal by Andersen and Fenetres MQ is crafted to serve customers across the new residential, home improvement and light commercial building sector./ppJoin our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality./ph3Job Description/h3pPosition Purpose:/ppTo convert both inbound and outbound phone calls into sales appointments. Follows standard processes for the National Inside Sales Center. Engage in ongoing training activities with the National Inside Sales Center Coach and Leadership team. Work in collaboration with peers and leaders to support NISC initiatives around providing signature service to our internal and external customers./ppPosition Responsibilities:/pulliConvert inbound and outbound phone calls into appointments, follow communication scripts when handling different customer enquiries/liliDocument all call information according to standard operating procedures/liliParticipate in team meetings, 1:1 meetings and ongoing training as assigned by a leader within the National Inside Sales Center/liliOther duties as assigned by supervisor./li/ulpMinimum Qualification, Skill and/or Competency Requirements:/pulliHigh school diploma or equivalent/liliOne year of customer service experience that requires the use of a software application to assist customers, preferably in a call center environment/liliEmployees must have the ability to work an assigned eight (8) hour schedule starting as early as 6:55am and ending as late as 10:00 p.m. Monday through Sunday/liliExcellent data entry and typing skills; preferably must be able to type 35 wpm/liliDemonstrates a strong ability to multi-task and problem-solve with a sense of urgency/liliSuperior listening, verbal, and written communication skills/liliAbility to handle stressful situation appropriately/li/ulpPay Range:/pp$13.88 - $20.82/ppCulture and Benefits:/ppAt Andersen, we believe our people are at the heart of everything we do. Every day, their talent, dedication and passion enables us to be the most trusted window door company. To support our employees, we provide a comprehensive Total Rewards Package a thoughtful combination of pay and benefits that reflects our commitment to investing in each team members wellbeing and success. While specific benefits may vary by position or location, were proud to offer a comprehensive Total Rewards Package designed to support your well-being, growth, and future. Our benefits include:/pulli401 (k) Plan, Employer Fixed Contributions Company Matching/liliProfit Sharing*/liliMedical, Dental and Vision Coverage*/liliFlexible Spending Accounts (FSAs)*, Health Savings Account (HSA) and Health Reimbursement Account (HRA)/liliLife Insurance/liliPaid Time Off Paid Holidays/liliPaid Maternity Leave Paid Parental Leave*/liliCareer Growth Planning Nationwide Career Opportunities/li/ulp*For employees covered by a collective bargaining agreement, some benefits may differ or may not be available based on the terms of the agreement./ppProfit Sharing: In 2026 Andersen has set a profit-sharing target of $3,600 per eligible employee, prorated as appropriate. Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance./ppEEOC Employer: Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws./ppWe look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today./p/div