Sr. Lead, Business Operations - Risk

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

The Sr. Lead, Business Operations - Risk role is an individual-contributor role responsible for translating enterprise Risk Operations priorities into coordinated execution across a broad portfolio of high-visibility work. The role drives operating rhythms, integrated roadmaps, stakeholder coordination, executive communications, and repeatable mechanisms that enable Risk leadership to advance priorities with clarity, consistency, and follow-through. This position will execute the enterprise risk training strategy, manage the integrated roadmap, and coordinate Risk subject matter experts and Learning & Development to ensure role-based training, learning paths, and related assets meet the established risk training standard and are delivered on time.

Although this role does not have direct reports, it manages delivery across a broad portfolio, adjusts priorities as demands change, builds relationships across stakeholder groups, and consistently executes high-visibility work with significant business impact. The role operates with a high degree of independence, identifies and manages dependencies, and creates alignment across internal business partners, senior leaders, subject matter experts, and external stakeholders.

Essential Functions

• Drive execute the enterprise risk training strategy and manage the integrated training roadmap, including priorities, milestones, dependencies, , governance, and progress reporting.

• Coordinate Risk subject matter experts and Learning & Development partners to develop, and deliver role-based training, learning paths, job aids, and other learning assets that meet the enterprise risk training standard.

• Build and maintain the Risk Knowledge Base in SharePoint, including content governance, organization, ownership, maintenance routines, and coordination with content contributors.

• Develop enterprise Risk communications that translate complex topics into clear, audience-appropriate messages and reinforce key priorities, expectations, and actions.

• Create concise executive materials for ExCo, the Risk Committee, ERMC, and other leadership or governance forums, coordinating with content owners to ensure accuracy, clarity, and readiness.

• Coordinate planning, materials, logistics, follow-up, and action tracking for two quarterly Risk Advisory Boards with owner banks.

• Drive business operating routines that provide visibility into progress, surface risks and dependencies, and support timely decisions by Risk leadership.

• Lead day-to-day stakeholder management and cross-functional coordination across Risk, Learning & Development, Communications, business teams, and other partners.

• Identify opportunities to improve operating processes, governance, communications, and knowledge-management practices and implement scalable approaches that strengthen execution.

• Support other Risk Operations priorities and special initiatives as needed.

• Support the company's commitment to risk management and protecting the integrity and confidentiality of systems and data.

Minimum Qualifications

• Typically has 12+ years of relevant experience or demonstrated portfolio consistent with experience required of the role in business operations, program management, business execution, or a related discipline.

• Demonstrated experience independently managing a broad portfolio of complex, cross-functional initiatives and driving work from planning through execution.

• Experience developing executive-level communications, presentations, or decision materials for senior leadership and governance forums.

• Strong written and verbal communication skills, with the ability to synthesize complex information into clear, concise, audience-appropriate content.

• Demonstrated ability to build effective relationships and influence across functions and levels without direct authority.

• Strong judgment, organization, and follow-through, with the ability to manage competing priorities and adapt as business needs change.

• Experience establishing or improving operating routines, governance mechanisms, processes, or knowledge-management practices.

• Background and drug screen.

Preferred Qualifications

• Experience working in or partnering closely with enterprise risk management, business controls, compliance, financial services, or another highly regulated environment.

• Experience developing or executing enterprise training programs, learning strategies, or role-based learning paths in partnership with Learning & Development and subject matter experts.

• Experience with SharePoint or comparable knowledge-management platforms, including content governance and maintenance practices.

• Experience supporting executive committees, risk committees, advisory boards, or other formal governance forums.

• Experience coordinating with external financial-institution stakeholders or strategic partners.

Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling, and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers. Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

Candidates responding to this posting must independently possess the eligibility to work in the United States at the date of hire.

The above job description is not intended to be an all-inclusive list of duties and standards of the position.

The base pay scale for this position in:
Phoenix, AZ/ Chicago, IL / Washington, DC in USD per year is: $129,000 - $161,000.
Additionally, candidates are eligible for a discretionary incentive plan and benefits.This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate’s education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.

Some of the Ways We Prioritize Your Health and Happiness

• Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.

• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.

• Paid Time Off – Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.

• 12 weeks of Paid Parental Leave

• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest. Our team can share more during the interview process!

Early Warning Services, LLC (“Early Warning”) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.

Early Warning Services LLC is a proud participant in E-Verify, a federal program to help ensure a legal and authorized workforce. As part of our hiring process, we electronically verify the employment eligibility of all new hires through E-Verify. For more information on your rights and responsibilities under E-Verify please visit Home | E-Verify.