Service Coordinator

Service Coordinator

Air Energy Group has grown to become one of the most recognized and demanded names in the industrial and life science spaces. We sell high purity compressed air systems and lab and medical rated vacuum systems. Our products, parts, and services are unmatched, in Boston and elsewhere. Our team is on call and available 24 hours a day. We provide our customers with electronics and control repairs, equipment repairs and rebuilds, installations, and refrigeration. Additionally, we have preventative maintenance plans available to maximize our customers' industrial compressed air and vacuum system's utility and efficiency, allow for years of long-lasting reliability.

The Service Coordinator serves as an ambassador for the Company and is responsible for maintaining the flow and objectives of the service department. This person will answer service calls and emails and schedule service jobs for technicians, working with other coordinators to ensure efficiency and accuracy.

Duties/Responsibilities:

• Answering customer calls and emails.
• Resolving customer issues and inquiries
• Creating estimates for maintenance and service repairs
• Scheduling Technicians to complete open work orders.
• Following up on repair part orders.
• Performs other duties as assigned.

Competencies:

• Strong problem-solving skills.
• Ability to maintain composure in a fast-paced environment.
• Strong Customer service and consultative skills.
• Able to work in a team environment.
• Strong work ethic.
• Technical/mechanical background is a plus.
• Excellent verbal and written communication skills, with proven ability to clearly communicate with customers.
• Excellent organizational skills and attention to detail.
• Excellent time management skills, with proven ability to meet deadlines.
• Proficient with Microsoft Office Suite or related software.
• Positive attitude and desire to grow an existing sales & service business.

Work Environment:

• This job operates primarily in an office environment on the company site with some interaction with a warehouse/shipping environment.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This will also require the ability to lift up to 50 pounds.

Position Type/Expected Hours of Work:

• This is a full-time position. Days and hours of work are Monday through Friday. Occasional evening and weekend work may be required as job duties demand.

Required Education and Experience:

• High School Diploma/GED
• Military background a plus but not required.
• 2+ years in a mechanical environment
• Driver's license and reliable transportation

Why Build a Career with Us?

Everyone's an Owner of the Company: Because every team member contributes to Flow Control Group's success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.

Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave. Training: FCG University learning and training platform available to all employees offering over 80k courses.

Career Growth Opportunities: At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.

Equal Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.