Hotel General Manager

Job Description

Job Description

The General Manager (GM) is primarily responsible for overseeing all aspects of the hotel in accordance with our vision and mission statement and core values. The General Manager’s responsibilities include the maximization of financial performance, guest satisfaction, and staff development within established quality standards. The General Manager is also responsible for the hiring and training of all hotel staff. As a leader, we’re looking for a self-starter and understand the position requires 24-hour availability
Compensation:

$75,000+ to start based on experience

• Recruit, train, and mentor hotel staff, fostering a culture of growth and teamwork.
• Manage budgets, maximize revenue, and maintain financial and statistical records.
• Handle guest complaints and queries, promoting exceptional customer service.
• Conduct daily check-ins with department teams and lead training meetings to uphold service standards.
• Inspect guest rooms and back-of-house areas to ensure compliance with brand and company standards.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Previous experience as a hotel manager, assistant manager, or hotel department manager required
• High school diploma or general education degree (GED); OR one to three years related experience and/or training; OR equivalent combination of education and experience
• Strong leadership and interpersonal skills with a proven ability to manage teams effectively.
• Physical ability to lift and move up to 25 pounds occasionally.

At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get on board with all things ARK!