Client Care Representative

Join the One Hour Team!

This position answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls.

Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company. Good communication with the client is essential! Has a courteous and pleasant demeanor whether on a phone call or not. Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time. Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window. Makes outbound calls to new and club membership clients to ensure that they are satisfied with any repairs.

Minimum requirements include a high school diploma or equivalent, above-average verbal and telephone communication skills, good computer software skills, and prior customer service experience preferred. Compensation is $15.00 per hour.

We believe the best performers deserve the best pay. Our scheduling is flexible. We offer you an unlimited future with our world class training programs including Technical Training, Virtual technical training, communications, sales, and more!

One Hour Heating & Air Conditioning