Assistant Front Office Manager

Overview The Assistant Front Office Manager will work closely with Director of Front Office and night staff to ensure maximum Front Office operating efficiency during the evening hours. Responsibilities Handle all training with associates to ensure Omni Standards. Communicate with all department managers on a continuing basis, especially the communication with Night Audit each evening/morning. Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints. Be very familiar with the hotel computer system for training, maintenance and troubleshooting. Complete weekly supply inventories to ensure adequate pars of such. Complete rate discrepancy report and make needed changes. Block/assign applicable arrivals for the following day, e.g., V.I.P.'s, ESP's, Special Requests, etc. Prepare group information sheets. Complete check-out with balance report. Complete credit check daily. Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities. Assure knowledge and training of Marketing Programs of company and hotel. Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced. Qualifications Previous luxury hotel experience is preferred. Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays. Ability to stand for the entire scheduled shift. Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed. Knowledge of Property Management Systems and related computer programs. Strong knowledge of Microsoft Office Software. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. #J-18808-Ljbffr