Assistant Spa Manager

The Omni Homestead Resort & Spa
The Omni Homestead Resort & Spa has been delighting vacationers - including 24 U.S. Presidents - for over 250 years. A recently completed $170 million dollar renovation restored the historic character to this Allegheny Mountain resort in
Virginia. We are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.
The Omni Homestead Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Homestead Resort & Spa may be your perfect match.
Overview:
The Assistant Spa Manager is responsible for managing the overall direction, coordination and evaluation of the spa operations with the Director of Spa and Spa Manager.
Responsibilities:
Assist with the day-to-day operation of the spa
Assist the Spa Director and Spa Manager by providing department with the leadership necessary to attain their business goals and objectives.
Interact with guests as needed to ensure optimum guest service and satisfaction. Analyze and translate guest interactions into service and facility improvements.
Respond to employee and guest needs with genuine concern and a sense of urgency.
Assist with the development of business strategies and project plans to ensure that the design and implementation of new concepts, methods, and policies and procedures relating to the Spa are aligned with company and department goals.
Adhere to all standard policies and procedures.
Perform all employee and guest activities in a cordial, efficient and professional manner, at all times maintaining a commitment to employee and guest satisfaction
Develop a professional and on-going relationship with employees and guests. Discussion of internal matters of any sort with guests is not permitted.
Communicate thoroughly, clearly and concisely across departments and through levels within the company.
Keep work area neat, clean and organized at all times.
Attend Omni required training classes and department meetings, assisting Spa Director with facilitation when required.
Manage, coach and direct the Spa Management Operations team.
Prepare and submit accurate and timely payroll data.
Participate in the hiring process.
Participate in coaching, developing and training staff.
Participate in performing performance reviews.
Oversee and participate in the scheduling process for your specific areas of responsibility.
Assist with the preparation and adherence of the spa budget.
Ensure that the daily performance goals and responsibilities are being met consistently, effectively and efficiently
Enforce Omni standards of appearance of Spa facilities.
Enforce Omni standards of appearance, cleanliness, graciousness and service among staff.
Must maintain client and spa business confidentiality/privacy at all times.
Perform other job-related duties as directed by Spa Director and Spa Manager.
Qualifications:
Must be flexible with work schedule and able to work weekends and holidays.
Must be able to communicate effectively.
Familiarization with Resort Suite
Minimum 1 year previous Spa management experience is strongly preferred.
CPR and First Aid certification is desired.
Must be able to interact with people in a professional manner under pressure.
Follow all aspects of job safety.
Understand that the job may require bending, stooping, and lifting of materials of moderate weight.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: View email address on click.appcast.io.