Call Center Representative

Job Description

Job Description

Customer Service Representative (Call Center)

Position Overview

We are seeking a detail-oriented Customer Service Representative to join a high-volume call center environment. This role is responsible for handling inbound customer calls, conducting follow-up outreach when necessary, and providing accurate information regarding prior authorizations, account inquiries, and other confidential matters. Success in this role requires exceptional customer service, strong computer proficiency, and the ability to navigate multiple systems while maintaining accuracy and quality standards.

• Handle high-volume inbound calls and occasional outbound follow-up calls.
• Respond to inquiries regarding prior authorizations, account information, and general customer concerns.
• Document customer interactions accurately and update records across multiple systems.
• Maintain confidentiality while handling sensitive customer information.
• Deliver outstanding customer service in a fast-paced environment.
• Meet quality, accuracy, and productivity metrics, managing approximately 50-100 calls per day depending on call complexity.
• Navigate multiple software applications simultaneously while assisting customers.

• Minimum 1 year of recent call center experience within the last 2-3 years.
• Strong customer service and communication skills.
• Ability to accurately enter data and maintain attention to detail.
• Comfortable working in a high-volume, metrics-driven environment.
• Intermediate computer proficiency, including the ability to navigate multiple systems simultaneously.
• Typing speed of 30+ WPM .
• Demonstrated job stability with at least one year of tenure in previous roles .
• Professional, reliable work history with no excessive job hopping.

• Healthcare customer service or prior authorization experience.
• Experience working with confidential or regulated information.
• CRM and multi-system navigation experience.

Candidates must successfully complete the following IKM assessments:

• Typing Test (One Space Version, 1 Minute): Minimum 30 WPM
• Call Center Telephone Skills: Minimum score of 75%

Job Type & Location

This is a Contract to Hire position based out of Tempe, AZ.

The pay range for this position is $21.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Tempe,AZ.

This position is anticipated to close on Aug 28, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.