Director of Spa & Wellness

Job Title

Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Responsibilities

• Consistently offer professional, friendly and engaging service
• Contributing member of the hotel leadership team
• Provide coaching and mentoring to leaders and colleagues alike, and create an environment that allows leaders & colleagues to exceed guest expectations and provide a path for career development with Fairmont Hotels and Resorts
• Direct and lead the day-to-day spa operation ensuring all standards are followed
• Develop hotel wide wellness initiatives that target both group and transient segments
• Understanding of spa industry trends, pricing strategies, and financial management
• Develop the Fairmont Austin wellness membership program
• Prepare annual budgets for all departments within the spa; ensuring productivity and expense controls are followed to maximize revenue opportunities
• Ensures brand (inc. loyalty & LQA), Forbes Travel Guide, and service standards are in place, maintained, embraced, audited, improved upon and celebrated
• Active participant and leader for all spa/wellness capital & renovation projects
• Promote and sell customized spa programs to conference groups and individuals to drive revenue
• Work with hotel sales and marketing departments on revenue optimization and marketing
• Maintain thorough knowledge of competitors, including location, product offering, pricing, promotion and sales techniques
• Drives retail product sales through demos, hotel activations in partnership with vendors
• Develop relationships with vendors to not only maximize sales but allow for hotel wide activations for our guests
• Create and lead the implementation of 12-month marketing plan
• Submit monthly report requirements; including business reports and treatment audits
• Ensure team members are familiar with all areas of the spa operations, including product knowledge and retail sales
• Assist in the recruitment, development and training of all leaders and support staff
• Balance operational, administrative and colleague needs
• Follow departmental policies and procedures
• Follow all safety and sanitation policies
• Other duties as assigned

Qualifications

• Previous leadership experience within the spa/wellness field preferred
• University/college degree in a related discipline preferred
• Computer literate in Microsoft window applications preferred
• Experience in the hotel industry an asset
• Experience and certification in one of the spa disciplines of fitness or therapy preferred
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to focus attention on guest needs, always remaining calm and courteous

A team of heartists that are committed to working together, supporting each other, and providing the best guest experience, feel valued, feel sparked, we are one.

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Austin is proud to be an equal opportunity employer. EOE/M/F/D/V