Fulfillment Team Member (Long Island City, NY)

Job Description

Job Description

Brand Introduction

Magnolia Bakery, the world’s most famous bakery, opened its first location on a quiet street corner in the heart of New York City’s West Village in 1996. From then to now, Magnolia Bakery has been cherished for its fresh-made classic American baked goods and warm, inviting atmosphere.

Today, Magnolia Bakery operates locations throughout New York City, Los Angeles, and Chicago, serves guests nationwide through its direct-to-consumer shipping business, and has a growing international presence across the Middle East and Southeast Asia. Building on nearly three decades of iconic brand recognition, Magnolia Bakery has entered an exciting new chapter of growth through U.S. franchising, expanding its footprint into new markets while continuing its thoughtful global expansion. This strategic growth allows more communities to experience the bakery’s signature hospitality and timeless desserts while preserving the quality and neighborhood charm that have defined the brand since 1996.

Position Summary

Responsible for the packaging and fulfilment of our online, nationwide shipping and wholesale orders in accordance with our packing specifications. Support the packing efficiently package baked goods for nationwide shipping, wholesale channel and local store support. Uphold the core values of Magnolia Bakery and our mission statement while consistently presenting and promoting brand integrity, product quality and customer service standards.

Key Duties & Responsibilities

Core Responsibilities

• Ensure all baked goods, merchandise, supplies, and other items are packed according to company specifications for nationwide shipping orders.
• Examine contents and compare with records, such as manifests, invoices, or orders, to verify accuracy of incoming or outgoing shipments.
• Pack, seal, label, and affix postage to packages for shipping.
• Maintain various equipment that includes, but is not limited to: labeling machine, shrink-wrap machine, tape machine…etc. 
• Responsible for set up of the production facility which includes cleaning, organizing, storing documents and general upkeep.
• Responsible for the organization of freezers to assist end-of-week inventory counting. 
• Maintain proper storage of various skus by monitoring dates and implementing proper FIFO (first in, first out) systems. 
• Work closely with their direct production manager and head of production to rectify problems, such as damages, shortages, or product that fail to meet company standards.
• This job description is not intended to be all-inclusive. Employees may perform other related duties as required to meet the business' ongoing needs.

Food Safety & Quality 

• Follow all food safety and sanitation standards.

• Maintain compliance with company operating procedures.
• Ensure product quality and consistency standards are met.
• Report food safety, quality, maintenance, or equipment concerns to leadership.
• Maintain a clean, organized, and safe work environment.

Skills & Abilities 

Skills

• Excellent interpersonal skills are required.

Abilities

• Follows policies and procedures as outlined in the Magnolia Bakery manuals. 
• Takes direction well and hits the ground running, must be efficient and fast. 
• Understands expectations of role and works within the boundaries of the role.

Qualifications

• Available to work up to 40 hours a week with flexibility to work evenings, weekends and holidays if needed
• Must be dependable.
• Clean and professional appearance. 

Success Measures 

Success in this role is measured by consistently performing the essential responsibilities of the position while contributing to a safe, productive, and guest-focused work environment.

Performance Indicators

• Consistently delivers quality work while meeting productivity expectations.
• Demonstrates reliability, accountability, and teamwork.
• Maintains Magnolia Bakery quality, food safety, and service standards.
• Follows company policies and standard operating procedures.
• Contributes to a positive guest and team member experience.

Core Competencies : SWEET Values

• Service:  Customer Focus
• Wholehearted:  Attention to Detail
• Extraordinary:  Accountability
• Enterprising:  Communication
• Together:  Teamwork

Work Environment

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

This role regularly requires the ability to:

• Stand and walk for extended periods.
• Frequently use hands and fingers to handle equipment, tools, or food products.
• Reach, bend, stoop, kneel, crouch, and twist.
• Lift and carry up to 25 pounds regularly.
• Occasionally lift up to 50 pounds.
• Push or pull carts, racks, and equipment.
• Work in refrigerated, freezer, and hot production environments.
• Perform repetitive motions throughout the workday.
• Fast-paced retail and/or production environment.
• Exposure to kitchen equipment, ovens, mixers, and cleaning chemicals.
• Frequent interaction with guests, team members, and leadership.
• May require working mornings, evenings, weekends, holidays, and overtime as business needs dictate.

Compensation

The hourly pay range for this position is $18.50 - $19.00 . Placement within this range will be based on relevant experience, skills, qualifications, internal equity, and business needs. Magnolia Bakery is committed to providing fair, competitive, and equitable compensation. Final offers may vary based on the unique qualifications of each candidate and applicable laws.

Benefits

Magnolia Bakery offers eligible team members a competitive benefits package that may include medical, dental, and vision insurance; a 401(k) plan; paid sick time; commuter benefits; voluntary life insurance; short- and long-term disability coverage; an Employee Assistance Program (EAP); LifeMart employee perks; employee discounts; a Shoes for Crews stipend; one complimentary dessert per shift; and competitive pay. Benefit eligibility and coverage are subject to applicable plan terms and company policies.

Acknowledgment

We are committed to attracting, developing, and retaining a diverse workforce and providing equal employment opportunities to all qualified applicants and employees. Magnolia does not discriminate on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other legally protected status. Upon hire, Magnolia will verify employment eligibility through the federal E-Verify system in accordance with applicable law.