Housing Program Specialist

Housing Program Specialist

SHRA is seeking a mission-driven candidate to join our Housing Choice Voucher department as a Housing Program Specialist. This position is crucial to caseload management and the day-to-day coordination and quality control of the Housing Authority's housing assistance programs, ensuring accurate eligibility processing, inspections, leasing actions, and re-certifications. Candidates who thrive in this role have the following skills:

• Caseload Management
• Adaptability
• Effective Communication
• Time Management
• Continuous Learner

SHRA's mission is to revitalize communities, provide affordable housing opportunities, and to serve as the Housing Authority for the City and County of Sacramento. In addition to being a part of an influential organization in the Sacramento community, employees in this classification are eligible for many great benefits. Some of these benefits include:

• Alternate 9/80 Work Schedule: Enjoy a two-week schedule of nine 9-hour days with every other Friday off, giving you more long weekends to relax and maintain work-life balance.
• CalPERS Pension Retirement: Secure your future with a robust retirement plan. CalPERS is the largest public pension fund in the US.
• Comprehensive Health Benefits: Medical insurance offered through CalPERS, dental options, and free vision insurance for up to Employee +1
• Generous Paid Time Off Package: 12 paid holidays, 3 floating holidays, 2 weeks of vacation per year
• Tuition Reimbursement up to $5,250/year: SHRA is also a qualified employer for the Public Service Loan Forgiveness (PSLF) program.
• $175 Downtown Parking subsidy for eligible employees
• Professional Development opportunities

Please note, this position is required to work onsite in Sacramento, California. Classification: Represented by SHRA Employee Association

Essential Areas of Responsibility

Under general supervision, performs a variety and advanced journey level work related to the Housing Authority's provision of housing assistance programs. Duties include managing an assigned caseload, performing day-to-day coordination and quality control of eligibility, inspections, news leases, annual re-certifications and program terminations in accordance with Agency policy and in compliance with funding regulations for subsidized housing; conduct physical inspections of Agency real property, as assigned. Classification Distinction This is the advanced journey level class in the Housing Program series. Incumbents perform the most difficult and complex duties and are required to have advanced program and operational knowledge across Housing Authority functions. Incumbents are responsible for analyzing complex situations and for developing and implementing solutions. This classification functions with a high level of independence and assists in the integration and coordination of the separate housing programs functions. Incumbents may act as a team leader for their assigned functional area. This classification is distinguished from the Housing Program Technician II classification in that it is responsible for resolving the most difficult and complex issues, as well as for the coordination of functions.

Education & Experience

Any combination of experience and education which would provide the required knowledge and abilities is qualifying. Education: Equivalent to two (2) years of college (48 semester units or more) in social services, business, management, with an emphasis on case management. Experience: In addition to the educational experience, must have at least (2) years of equivalent experience in a similar position in which most of the essential functions of the position were performed, with an emphasis on case management. Two (2) additional years of actual experience in a similar position will be accepted as equivalent to two (2) years of completed college education. GED or High School Diploma is required when substituting experience for College degree.

Job Duties & Responsibilities

Client Service

• Implement the departments Mission Statement in all aspects of customer contact
• Counsel applicants, tenants and owners on program rules and regulations
• Monitor repayment agreements
• Disseminate program information throughout the community via public speaking forums and seminars
• Respond quickly by telephone or in writing to public inquiries

Operations

• Implement caseload management process for Section 8 program participants
• Implement Housing Quality Standards inspections process and ensure that regulations are met
• Conduct initial and annual interviews with clients
• Performs annual, interim, and special recertification of participants; receives, reviews, and processes recertification packets.
• Calculate and determines initial and continued eligibility for to receive assistance under various programs; issues vouchers to eligible applicants in leased housing programs and recertifies participants to transfer.
• Coordinate orientations and briefing sessions for pre-applicants, qualified applicants and program participants
• Review and apply pertinent provisions of HUD rules and regulations
• Negotiate rent with landlords for Section 8 housing units and schedule inspections
• Prepare and maintain accurate and detailed case files
• Process damage claims
• Verify ownership of property
• Evaluate unlawful detainer reports and credit and criminal background checks

Non-acceptance and Termination Process

• Prepare written reports and correspondence as required
• Monitor case files for program violations and recommend further action
• Represent Agency at tenant conferences, reviews, hearings and court proceedings
• Assist with disputes and conflicts

Advanced Journey Level Support

• May provide functional guidance and support to lower level staff
• May assist supervisor in training new and lower level staff

SHRA is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other characteristic protected by applicable law.

Applicants must be authorized to work in the United States. We do not offer visa sponsorship at this time. Employment is contingent upon successful completion of a background check, in accordance with applicable laws including the California Fair Chance Act.