Sr. People & Culture Operations Specialist

Sr. People & Culture Operations Specialist

Our client, a software as a service company, is looking to add a Senior People & Culture Operations Specialist to their team. The People and Culture Operations Specialist plays a critical role in optimizing the employee life cycle. The focus of this role is internal customer service, administrative support, and employee experience. The People and Culture Operations Specialist rolls up their sleeves to research, find answers, problem-solve, streamline processes, and create efficiencies. This role is the people and culture teams technology expert- a superuser in the Human Resources Information System (HRIS) and other Human Resources (HR) platforms and technology, creating slide decks and reports/dashboards that are borderline genius. This role also serves as the Wiki for all internal human resources information- an expert on our benefits programs, policies, and processes.

This role is a non-exempt position, and is expected to be onsite in New York City Mondays, Tuesdays, and Thursdays from 9 am to 5:30 pm.

Responsibilities

• Internal customer service -
• Provides timely and reliable employee, management, and people and culture team support.
• Effectively triages and responds to questions regarding human resources issues, benefits, policies, programs, and procedures.
• Creates resources that contribute towards employee self-service. Text
• Employee Experience-
• Works towards continuous improvement to develop and recommend processes, resources, workflows, and efficiencies to ensure an exceptional employee experience, increase retention, and reduce attrition.
• Understands employee opinions and experiences, provides a point of view, and recommends solutions to anticipate needs and address concerns proactively.
• Human Resources Information System (HRIS)-
• Designs and maintains the HRIS in support of the organization's data management and reporting needs.
• Ensures accuracy and integrity of organizational data within the HRIS.
• Creates standard and ad hoc queries and reports.
• Provides data summaries or statistical analysis for use in strategic planning or decision making.
• Follows established procedures for updating, validating, and correcting employee records or other related human resources data.
• Prepares end-user documentation or training materials as needed.
• Administrative Support-
• Assist with the preparation and delivery of presentations.
• Coordinate, support, and assist with ongoing and new people and culture projects, programs, and processes.
• Coordination and scheduling of meetings and events.
• Coordination of training sessions, seminars, and workshops.
• Tracking, reporting, and reminders to complete various people and culture-related requirements.
• Report and dashboard creation, maintenance, distribution, and analysis.
• Research as needed and support other assigned functions.
• Facilitate benefits administration, including enrollment, changes, and effective communication between employees and benefit providers.
• Maintain and update people and culture policies and procedures, ensuring they reflect current best practices and regulations.
• 401(k) Administration Support-
• Provides administrative and data-management support for the company’s 401(k) plan, ensuring accurate and timely employee eligibility, enrollment, and plan updates.
• Coordinates plan-related communications and assists employees with general questions, directing them to appropriate resources as needed.
• Supports load and distribution workflows by assisting with documentation collection, data accuracy, and routing items for required approvals.
• Partners with Payroll and external plan vendors to maintain accurate plan data, research discrepancies, and resolve issues that impact the employee experience.
• Assists with all annual compliance activities, including required notices, nondiscrimination testing, regulatory reporting, and documentation retention.
• Project manages the annual 401(k) audit, coordinating the audit timeline, gathering required materials, tracking requests, and ensuring deadlines are met.
• Payroll Support - This role does not own or manage payroll processing. Payroll is fully owned by the Payroll Manager. This role exists to support, assist, and partner with Payroll to ensure a smooth employee experience and prevent pay disruptions.
• Partners closely with the Payroll Manager by providing administrative, HRIS, and employee-facing support as needed.
• Assists Payroll by gathering information, documentation, or context related to employee changes, benefits, timekeeping, or other inputs that flow into payroll.
• Provides guidance to employees on general payroll processes, timelines, and where to direct specific questions, while triaging issues to the Payroll Manager.
• Supports Payroll by researching and clarifying benefit-related deductions or HRIS data points when requested by the Payroll Manager.
• Helps ensure HRIS workflows (hires, terminations, job changes, pay updates, benefit elections, leave status changes, etc.) are accurate and timely to avoid payroll errors.
• Supports the communication process for payroll-related updates by collaborating with the Payroll Manager as a peer—providing recommendations, timely nudges, and visibility on employee needs, while ensuring all final messages and official communications come directly from Payroll.
• Helps follow up with managers and employees on timecard approvals and corrections to support Payroll’s processing deadlines.
• Assists with collecting, clarifying, or summarizing information the Payroll Manager needs to resolve individual employee pay concerns.
• Supports PTO balance and accrual troubleshooting by researching HRIS data and bringing findings to Payroll for review and action.
• Proactively flags inconsistencies, data issues, or trends to the Payroll Manager to help maintain accuracy.
• Helps uphold an excellent employee experience by ensuring payroll-impacting questions and issues are routed appropriately and addressed promptly — without owning the payroll function itself.
• Partners closely with Payroll and HR Business Partners to uphold an excellent employee experience—prioritizing accuracy, responsiveness, partnership, and clarity.

Qualifications

• Bachelor’s degree in Human Resources or related field or equivalent work experience preferred.
• Minimum of four years of experience as an HRIS Analyst, Human Resources Assistant, Human Resources Coordinator, or in a similar role.
• Minimum of three years of experience using Paylocity HRIS and Rippling HRIS as an administrator. Experience in completing Rippling HRIS implementation.
• Experience working within a software as a service (SaaS) company preferred, in the legal services industry would be an added benefit.
• Recognized Human Resources certification, such as the Society for Human Resource Management Certified Professional (SHRM-CP) or Professional in Human Resources (PHR) would be an added benefit.
• Advanced knowledge of Microsoft 365, including Excel, Word, PowerPoint, Outlook, and SharePoint
• Ability to maintain confidentiality and appropriately handle sensitive information with tact, discretion, and diplomacy
• Exceptional emotional intelligence, verbal/written communication, and interpersonal skills, both informally and formally
• Strong customer service-based approach
• Strong relationship-building skills
• Excellent reasoning, decision-making, and problem-solving skills: demonstrates an ability to analyze data and draw sound actionable insights- curious problem-solver with a point of view that proactively solves and resolves issues
• Excellent time and project management skills: demonstrate an ability to manage multiple projects/task simultaneously and to a high degree of excellence.
• Demonstrated flexibility, energy, and initiative in a fast-paced, deadline-driven, unpredictable, and complex environment
• A sense of ownership and pride in performance and its impact on the company’s success
• Self-motivated, diligent, responsive, responsible, accountable, and resilient
• Analytical mindset; you seek to understand and solve a problem and instinctively ask for data
• A high degree of resourcefulness, flexibility, and adaptability
• Highly results-oriented with a strong sense of urgency and the ability to deliver within a fastpaced, continuously evolving environment
• Hands-on- willing to get into any task that is required with a getting things done attitude
• Meticulous attention to detail

Juno is an Equal Opportunity Employer that provides equal opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, genetic predisposition or carrier status, or any other characteristic protected by federal, state or local law. The Company is committed to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. It’s expected that all employees are aware of this policy and that they create an environment that’s sensitive and respectful to all individuals.