Account Representative I

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

601 E Rollins St

City:

Orlando

State:

Florida

Postal Code:

32803

Job Description:

Verifies patient insurance coverage. Ensures accurate billing codes. Submits claims to insurance payers. Follows up on denied claims. Resolves billing discrepancies. Communicates with insurance companies to clarify coverage details. Updates patient accounts. Maintains compliance with billing regulations. Assists patients with understanding their insurance benefits and payment responsibilities. Understands managed care payment methodologies and principles. Interprets payment methodologies for various payer types. Receives and documents correspondence from auditing bodies. Other duties as assigned.

Knowledge, Skills, and Abilities:

• Able to work with advanced billing procedures [Required]

• Knowledge of the Revenue Cycle and the links between departments: Charge Capture, Consumer Access, HIM, Coding, and Patient Financial Services [Required]

• Working knowledge involving coverage, payment, compliance, and basic billing rules for Government and Managed Care payers [Required]

• Uses discretion when discussing personnel/patient related issues that are confidential in nature [Required]

• Ability to give and follow written and verbal directions [Required]

• Self-motivator, quick thinker, communicates professionally and effectively in English, both verbally and in writing [Required]

• Ability to work with all departments and all levels of management [Required]

• Basic understanding of an explanation of benefits (EOB) [Required]

• Basic knowledge of CPT, ICD-10, and HCPCS coding standards [Required]

• Strong organizational skills [Required]

• Strong keyboard and 10 key skills [Required]

• Proficiency in Microsoft Suite applications, specifically Excel and Word applications, as well as Outlook [Required]

• Ability to communicate effectively in written and oral form with diverse populations [Required]

• Interpersonal skills to promote teamwork [Required]

• Ability to multitask and function in a fast-paced environment [Required]

• Ability to prioritize and problem-solve [Required]

• Comfort with interpreting payer contractual language [Preferred]

• Ability to navigate payer website/portals to perform remittance research and gather additional information needs [Preferred]

Education:

• High School Grad or Equiv [Required]

Schedule:

• Monday-Friday 8 am - 4:30 pm , Onsite-flexible

Work Experience:

• 1+ years of experience in revenue cycle department or related areas such as registration, finance, collections, customer service, medical, or contract management [Required]

• Experience in healthcare claims processing and proficiency with medical billing and remittance forms and processes, including 835 and 837 files, and UB04 and CMS-1500 (HCFA) forms [Preferred]

Additional Information:

• N/A

Licenses and Certifications:

• N/A

Physical Requirements: (Please click the link below to view work requirements)

Physical Requirements -

Pay Range:

$16.63 - $26.60

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening , including fingerprinting, as required by state law.

Applicants may review general information about Florida's background screening requirements at the Florida Care Provider Background Screening Clearinghouse :

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category: Patient Financial Services

Organization: AdventHealth Corporate

Schedule: Full time

Shift: Day

Req ID: 153245109