Shift Lead - Los Angeles, CA

Hospitality Valet Shift Lead - Los Angeles, CA LAZ Parking California, LLC Compensation: $20.00 - $26.00/hour Schedule: Full time Job Type: Customer service plus operations Description Join Our Hospitality Leadership Team LAZ Parking is seeking experienced, hospitality-driven Shift Leads to support our luxury hotel, premier commercial, residential, and healthcare accounts throughout Los Angeles. As a Shift Lead, you will set the tone for the operation by delivering exceptional customer service, supporting and mentoring frontline employees, and ensuring every guest interaction reflects the high standards expected by our clients. Pay Rate: $20.50 - $26.00 per hour (Location Dependent) Schedule: Full-Time – Hours vary depending on operation Locations Available: Opportunities are available throughout the Los Angeles area, including locations in Beverly Hills, Century City, Hollywood, and Santa Monica. Our accounts include a variety of premier properties, such as luxury hotels, commercial office towers, upscale residential communities, and healthcare facilities. Hospitality experience is required. Previous valet or parking experience is strongly preferred. Why Join LAZ Parking? Competitive hourly pay Tips available at select locations Growth and advancement opportunities PayActive – Access up to 50% of your earned wages before payday Paid training Refer a Friend & Earn $150 for Every Successful Hire Work with some of Southern California's most prestigious hospitality, luxury, and healthcare clients The Spirit of the Position The Shift Lead serves as a visible leader and hospitality ambassador. This individual is responsible for creating an exceptional guest experience while supporting daily operations and developing team members. The ideal candidate is passionate about hospitality, enjoys interacting with guests, leads by example, and takes pride in delivering world-class service. What You'll Do Lead, mentor, and support valet and guest service team members. Ensure exceptional hospitality and customer service standards are maintained at all times. Create a welcoming and professional environment for guests, residents, visitors, and clients. Coach and train team members on service expectations, procedures, and operational best practices. Resolve guest concerns with professionalism, urgency, and empathy. Promote a culture of hospitality, teamwork, and accountability. Support staffing, scheduling, and daily operational needs. Assist with revenue reporting, audits, and other operational tasks as needed. Monitor guest interactions and identify opportunities to enhance the customer experience. Assist with valet operations, traffic flow, luggage assistance, and vehicle retrieval when necessary. Partner with management to improve processes and uphold client expectations. Required Qualifications Experience Minimum 2 years of supervisory or leadership experience required. Hospitality experience required (hotel, restaurant, luxury residential, guest services, healthcare hospitality, retail hospitality, or similar environments). Strong customer service experience required. Previous valet, parking, transportation, or guest service experience preferred. Experience leading teams in a fast-paced customer-facing environment preferred. Education High School Diploma or GED required. What Makes You Successful You are: Passionate about hospitality and guest service. A natural leader who motivates and develops others. Professional, polished, and approachable. Comfortable interacting with VIP guests, residents, patients, visitors, and clients. Calm under pressure and able to make sound decisions. Reliable, accountable, and solutions-oriented. An excellent communicator with strong interpersonal skills. Committed to creating positive guest experiences during every interaction. Skills Strong leadership and team-building abilities. Exceptional customer service and conflict-resolution skills. Professional verbal and written communication skills. Ability to multitask in a fast-paced environment. Strong organizational and problem-solving abilities. Demonstrates urgency, professionalism, and attention to detail. Open to coaching, feedback, and continuous improvement. Physical Requirements Ability to stand, walk, and run for extended periods. Ability to lift, push, and pull up to 50 pounds. Ability to bend, stoop, squat, and lift frequently throughout a shift. Ability to assist guests with luggage and special accommodations when needed. Ability to work indoors and outdoors in varying weather conditions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with qualified disabilities to perform the essential duties/functions. FLSA Status: Non-Exempt LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state, or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds. This Employer participates in E-Verify. #J-18808-Ljbffr Tier1usa