Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to support manufacturing customers from our North Canton, Ohio location in a contract role with the potential to become permanent. This position focuses on managing customer accounts with accuracy and urgency, ensuring orders, delivery commitments, and communication are handled professionally. Training will be completed on-site, and after onboarding, the role offers a hybrid schedule with the opportunity to work remotely two days per week. Candidates should be comfortable supporting a later shift as business needs require.

Responsibilities:
• Manage assigned customer accounts by preparing pricing and delivery updates, entering orders, revising schedules, and maintaining accurate account records.
• Monitor open orders and forecasts to help keep customer demand aligned with production and delivery expectations.
• Work closely with sales, supply chain, manufacturing, and related teams to resolve service issues and improve order fulfillment performance.
• Provide timely, clear communication to customers and internal partners regarding order status, delays, and account-related questions.
• Maintain customer master data and order book details to support accurate planning and reliable service execution.
• Apply product knowledge and commercial understanding to address customer needs and support informed account decisions.
• Take proactive steps to expedite orders, adjust commitments when needed, and help prevent service disruptions.
• Deliver high-quality customer support through responsiveness, strong follow-up, and consistent account oversight.• At least 3 years of customer service or account support experience, preferably in a manufacturing or supply chain environment.
• Strong background in order entry, inbound customer support, and account coordination.
• Fluent English communication skills, both written and verbal.
• Demonstrated problem-solving ability with sound judgment in day-to-day account management.
• Proficiency in Microsoft Excel and confidence working within business systems to research and analyze account information.
• Ability to collaborate effectively with cross-functional teams and build positive customer relationships.
• Comfortable handling multiple priorities while maintaining accuracy, professionalism, and attention to detail.