Mailing Services Associate

JOB SUMMARY:

The purpose of this position is to provide knowledgeable and friendly customer service and to answer mailing questions.


ESSENTIAL JOB FUNCTIONS:

The employee in this position will have the following essential job functions:

• Politely greet all customers with a smile
• Assist patrons with package pickup
• Answer questions related to mailing services
• Thorough understanding of the Domestics and International Mailing Manuals, UPS rates and regulations, USPS forms, and SBTS policies and procedures
• Sort and post incoming external and interoffice mail effectively and efficiently
• Prepare mail and other shipping items for all carriers
• Track postage due and metered postage
• Process package notice for express, insured, certified delivery confirmation, etc.
• Meter outgoing mail
• Perform courier services
• Assist in processing bulk mail
• Maintain organized and professional appearance in all areas at all times

Performs other duties as may be assigned by supervisor.


EDUCATION:

It is required/preferred that the person in this position has received a high school diploma.


EXPERIENCE:

It is required/preferred that the person in this position have experience that demonstrates an ability to interact with customers and efficiently process tasks.

SUPERVISION:

The person in this position will supervise no one.

The person in this position will report to Mailing Services Specialist.

WORK ENVIRONMENT:

The person in this position will work in a noisy environment, standing, sitting, bending and stretching, lifting and repetitive movements. Must be required to lift more than 60 pounds and have a valid US Driver's license.