Customer Care Specialist

Overview

Ready for your next career opportunity? Look no further, The Mouse is looking to hire you!

At Northwest, we believe in investing in our team just as much as we invest in our customers. Founded on values of honesty, integrity, and excellence, our company has grown from a family of 2 to over 1,000 dedicated team members across Georgia, Alabama, Tennessee, South Carolina, North Carolina, and Florida. These core values remain at the heart of everything we do.

Whether you're experienced or not, we offer comprehensive training to help you succeed! Ready to take the next step in your career?

Starting Hourly Pay $17

Responsibilities

With Northwest, not only do you experience a fun work environment but also one that cares about your growth and goals. Come explore what extraordinary career is waiting for you with The Mouse! Benefits including a 401(k) with a company match. But it’s more than that. It’s serving our communities. It’s having your teammates’ backs. It’s going above and beyond and making a difference. We step in and step up when people have problems they can’t fix, and they need the pros. We crush their pest problems and lift their spirits. Back to you. Are you a hard worker? Can you follow direction, handle stress, and multitask? Are you organized, friendly, and motivated to succeed? That’s a great place to start.

Why You'll Love being a Customer Care Specialist at Northwest:

• A role that matters: As a Customer Care Specialist, you’ll be the critical link between our customers and service centers. Without you, we can't operate!
• Rewarding benefits: Enjoy a competitive salary, comprehensive benefits including a 401(k) with a company match, and much more.
• Growth opportunities: At Northwest, we care about your career journey and will support your development along the way.
• Making a difference: It’s not just about solving pest problems — it's about making people's lives better. As part of our team, you’ll help create healthier living and working environments.

Your Job Duties Will Include:

• Handling inbound calls, emails, and chats to assist customers with various needs, including payments, scheduling, and conflict resolution.
• Notating customer accounts accurately and in a timely manner.
• Supporting additional tasks and projects as needed by our internal teams.
• Problem-solving customer accounts for both current and future needs.
• Maintaining consistent, clear communication with customers.
• Collaborating with internal teams (administrative associates, sales, service professionals, and management) to ensure exceptional customer service.

What We Expect From You:

• Adhere to the NORTHWEST WAY upholding the highest standards of professionalism and customer care.
• As a Northwest teammate, you’ll act as a brand ambassador—representing our values and image with every customer interaction.

What We Offer

• Starting Hourly Pay $17
• A comprehensive benefits package including medical, dental, vision, maternity, and life insurance.
• 401(k) plan with company match, employee stock purchase plan.
• Paid vacation, holidays, and sick leave.
• Employee discounts.
• Industry-leading, quality training program.

Why Choose Northwest Exterminating?

You’ve seen our iconic "Mouse" on billboards and trucks around town — now, you can be a part of the team! Competitive compensation, benefits, and top-tier training are just the beginning of your career with Northwest. With over 70 years of experience and continuous growth across the Southeast, we offer a stable work environment to advance your career. Recognized as one of Atlanta’s Top Workplaces, Northwest’s family-oriented culture ensures you feel welcome and supported. Come join us in creating extraordinary opportunities for yourself!

Qualifications

What You Need to Succeed:

• High School Diploma or equivalent required
• No experience necessary!
• Bilingual (Spanish-speaking) preferred
• Must be at least 18 years of age
• Proficiency in Microsoft Office tools such as Word, Excel, and PowerPoint

Northwest is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer