Client Service Rep - Part Time

Client Service Representative IIClient Service Representative II - Marietta, GA, Monday to Friday, 8:00 AM to 5:00 PMDepartment - Client ServicesPay range: $17.71+ per hourSalary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Successful candidates may be eligible to receive annual performance bonus compensation.We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hoursBest-in-class well-being programsAnnual, no-cost health assessment program Blueprint for Wellness®Healthyminds mental health programVacation and Health/Flex Time6 Holidays plus 1 "MyDay" offFinFit financial coaching and services401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of serviceEmployee stock purchase planLife and disability insurance, plus buy-up optionFlexible Spending AccountsAnnual incentive plansMatching gifts programEducation assistance through MyQuest for EducationCareer advancement opportunitiesAnd so much more!Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a moderate complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI related inquiries, etc.ResponsibilitiesUse professional spoken and written etiquette and all available resources to respond to incoming customer inquiries, requests and complaints competently and courteously.Perform research and troubleshoot inquiries and follow up with customers on issues that cannot be resolved immediately.Research and resolve more complex customer issues, including those referred by other teams, as part of established processes and/or protocols.Follow all policies regarding follow-up and shift change notification.Provide complete and accurate information, education and guidance to clients about business processesEscalate issues as appropriate to keep immediate supervisor informed of client concerns, problems or deviations from established procedures.May provide coaching and/or training to less experienced staff.Provide suggestions for process improvements to maximize quality and efficiencies in the departmentComply with company policies and governmental regulationsPerform other duties as assigned to meet the business needs or customer requirements.QualificationsRequired Work Experience: 2 years' experience in a similar rolePreferred Work Experience: 2-4 years of relevant professional experience.Wellness Platforms:Wellness EngineQLSPowertermPerceptive ContentKofaxQDRSAPEXSam Perdiem Password Reset ToolSummit AppAbsorbToxicology Platforms:QTN - CCIQTN – PCT, InternationalESPQBSCCF ImagingSmartworksExamOne PortalExamOne DatabaseQuest Select:Typing)Knowledge: Proper telephone etiquette to handle customer inquiriesBasic knowledge of operating office equipmentBasic understanding of fundamental medical and laboratory terminologyUnderstand the importance of Quality Service and how it is measuredMicrosoft products (Outlook, Teams, Word, Excel etc.)Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co-workersProficiency in basic computer skills (Word, Excel, Outlook)Ability to multi-task and work in a fast-paced environmentStrong organizational skillsAbility to analyze and solve problems.Good listening skillsAbility to maintain professional and tactful manner in stressful situationsAbility to deal with client information in a confidential mannerAbility to work in both an individual and team environmentEducationHigh School Diploma or Equivalent (Required)About the TeamQuest Diagnostics honors our service members and encourages veterans to apply. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.