AI Contact Center Lead & Insights Architect
ONE (Open Network Exchange)
ONE (Open Network Exchange) in Scottsdale, AZ is seeking a Manager, Contact Center AI & Insights to lead AI strategy, roadmap, and adoption across the contact center. You will partner with senior leaders to optimize AI-driven coaching, automation, and analytics to boost agent performance and customer experience. You will own governance for AI configuration, collaborate with Operations, Technology, Product, Analytics, and external vendors, and present measurable ROI to executives. #J-18808-Ljbffr ONE (Open Network Exchange)
Vacancy posted 1 day ago
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