Loan Servicing Representative

Address

We're always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you're challenged, valued and empowered every day. We strive to be the best destination for the industry's top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done.

Job Description:

Office Location:

Abilene, Texas, United States

SCOPE/CONTACTS:

The Lending System Administrator (n'Cino) will provide first and second line technical support to internal staff. The successful candidate will require aptitude for working with applications/systems to undertake analysis, diagnosis and provide resolution of staff issues, which may range from straightforward to more complicated technical issues.

ESSENTIAL FUNCTIONS:

• Assist in the design, documentation, build, testing, and deployment of enhancements to n'Cino custom objects, page layouts, workflows, alerts, reports, and complex dashboards as needed by end users
• Maintain and manage n'Cino platform including user roles and profiles, security settings, access settings etc.
• Support and maintain processes, features and functionality to continuously improve data quality, process integrity and productivity with the assistance of the end users
• Collaborate with loan officers, lending assistants, and back-office managers to identify opportunities, and related solutions, for improved business results and best practices
• Promote user adoption and respond as needed to improve adoption rates through additional training, communication, system modification or other resources
• Work with key business stakeholders, management and IT to ensure successful product roll outs and releases
• Monitor system performance to ensure reliability and availability to user base
• Participates in job specific training and other various bank training programs as required;

and complies with BSA, AML and all bank policies and procedures.

• Other duties as assigned.

MINIMUM QUALIFICATIONS:

• Minimum of a college Associate Degree or equivalent; five years ' lending/lending related experience may be substituted for Associate Degree.
• Minimum of two years of lending related experience is required.
• Experience with frontline and/or back-room lending functions/operations is preferred.
• Proficiency in data manipulation and using data-related applications in addition to advanced knowledge of Microsoft Windows, Excel, Word, PowerPoint, Zoom, and related applications is required.
• Must be able to handle stress and establish priorities; frequent deadlines exist, and work may be subject to changing priorities with little advance notice.
• Good organizational, interpersonal and communication skills are necessary.
• Accuracy, attention to detail and mental concentration are necessary for accurately performing tasks with frequent interruptions.
• Ability to meet deadlines is essential.
• Professional demeanor, self-discipline, initiative, judgment and confidentiality are essential.

The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)