Emergency Services Administrator

Interested in working for a company that is dedicated to serving communities through the restoration of homes and businesses? A company that provides opportunities for advancement while learning alongside a group of experienced, dedicated, skilled remediation leaders? Restoration Management Company is that company. Founded on the premise of hard work, dedication, and commitment to its employees, the expansion of our services throughout the Northwest, Southwest, and Central territory has only been possible through the growth, development, and advancement of our employees! Our family‑owned business has been going strong for 40 years, and we wouldn't be here without the hardworking and dedicated team we're lucky to have. Are you ready to be a part of our journey! Pay Rate $22.54 - $28.18 Hourly (DOE) Branch Location 1732 Minters Chapel, Suite 100 Grapevine, TX 76051 Core Values Team Spirit, Integrity, Quality, Humility and Safety. Job Summary The Emergency Services Administrator is responsible for supporting the administrative activities of the Emergency Services Department. This position assists the department with internal communications, at the direction of the supervisor, in supporting the company’s efforts relative to our reactive emergency service segment of the business. This position reports directly to the Emergency Services Specialist. Key Responsibilities Maintains documentation from Emergency Response Coordinator (ERC) qualifying leads and assists in handing off supporting details to the ERC. At the direction of the Emergency Services Specialist, coordinates and schedules calls with potential clients via phone or email, providing customers with information on applicable services. Assist the Emergency Services Specialist with preparing generating sales reports from draft outlines (i.e. sales activity, sales results, time loss information commission calculations). Support ESS in identifying emergency events through use of web-based tools and ESD technology. Coordinates the dissemination of findings from web-based and ESD tools to ESD team as well as other RMC employees. Maintains knowledge of departments services and operations through company offered training, department meetings, and research. Responds promptly to internal and external inquiries, providing responses or handing off to appropriate team member. Tracks and monitors department training (rosters, communications, etc.) in support of DNS goals. Experience / Requirements High school diploma or equivalent. Experience in providing administrative support to a service team, preferably in mitigation or construction industry. Excellent communication skills (written and verbal). Thorough knowledge of MSOffice (Outlook, Excel and Word). Service minded with excellent customer relations background. Detailed, thorough, accurate. Excellent proofreading skills. Excellent organization skills. Multi-tasker with ability to meet tight deadlines. Works well under general direction, enjoys a team environment. Safety Requirements Regulatory Requirements: Adhere to all local, state, and federal safety regulations, including OSHA and EPA standards. Personal Protective Equipment (PPE): Required PPE may include gloves, masks, goggles, hard hats, and safety footwear. All employees must wear PPE as required for their specific roles and job site conditions. Ergonomic Practices: Practice ergonomic principles to prevent musculoskeletal disorders. This includes proper desk setup, using adjustable chairs, and maintaining good posture while seated. Office Safety Protocols: Adhere to established office safety protocols to maintain a secure work environment. This includes the following guidelines for the proper use of office equipment and ensuring that workspaces are free from clutter to prevent trips and falls. Safety Training: Complete all mandatory safety training sessions, including but not limited to hazard communication, emergency response, and safe equipment handling. Reporting Safety Concerns: Ability to identify and immediately report any unsafe conditions, hazards, incidents or injuries to supervisors without fear of retaliation. Emergency Procedures: Familiarize yourself with emergency procedures relevant to your specific job site, including evacuation routes, and emergency contacts. Physical Requirements Lifting and Carrying: Ability to lift and carry materials or equipment weighing up to 25 lbs. regularly and up to 50 lbs. with assistance. Physical Activities: Ability to perform tasks that require walking, bending, reaching, crouching, kneeling, climbing, squatting, crawling, lifting above shoulder, reaching, and twisting. Sitting and Standing: Prolonged sitting or standing required (in office, driving and/or at job sites). Regular alternating between sitting and standing. Repetitive Motions: Continuous repetitive motion and tasks involving L/R hand movement (computer/mouse), wrists, or arms (e.g., typing, data entry). Machinery Operation: Capacity to operate machinery and tools as required by job tasks, which may involve fine motor skills and hand-eye coordination. Visual Ability: requirement for clear vision (e.g., close work, computer use, eye coordination). Working Conditions Office Environment Indoor office setting for corporate roles, including working with standard office equipment (computers, phones, printers). May involve regular meetings, (in person or zoom) and collaboration with team members. Field Environment Outdoor fieldwork at restoration sites, which may include residential, commercial, or industrial properties. Duties may involve exposure to different weather conditions (sun, rain, snow, heat). Hazardous Environments Potential exposure to hazardous materials, chemicals, or contaminants specific to restoration work, requiring strict adherence to safety protocols and use of PPE. Work after hours and weekends given our 24/7 business operations. Travel Requirements May include travel to and from job sites, requiring the use of company vehicles. Possibility of attending out-of-town training or conferences. Benefits Full-time positions. Opportunity for advancement. Competitive benefits (medical, dental, vision, EAP, 401k and matching, and life insurance). PTO. Paid holidays. Competitive salaries. Equal Opportunity Employer Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. This position is currently accepting applications. #J-18808-Ljbffr Restoration Management Company