Technology Support Analyst
$107k - $136kMcDermott
- # Technology Support AnalystApplylocations: New Yorktime type: Full timeposted on: Posted Yesterdayjob requisition id: R-100853Build your big career with the firm that does **Big Law, Better**. McDermott Will & Schulte is a leading global law firm that brings together more than 1,700+ lawyers and 1,400 business professionals. We celebrate excellence, collaboration, and community and have been recognized as a top workplace by *USA Today, Fortune*, *The American Lawyer, Vault* and others. We are also certified by Great Place to Work.At McDermott, we don’t just invest in your future, we accelerate your career – wherever it may lead. That includes supporting you both in and outside of the office.**With us, you’ll find:*** **A firm where everyone belongs:** Our award-winning culture prioritizes warmth and authenticity — we encourage you to be yourself!* **Enthusiasm for all perspectives:** We’re smarter and stronger when everyone has a voice and a seat at the table. We welcome unique viewpoints and ideas, and we make opportunities for you and your career to thrive.* **Support to feel your best and do your best:** Wellness is integral to building a successful career and a rich life. That’s why our benefits program supports your physical, emotional, mental, and financial health, with an emphasis on work-life balance.* **Real rewards for real work:** We offer generous compensation packages that recognize hard work and excellence.**Job Description:**The Technology Support Analyst provides technology customer support and leadership. This position assists with strategic projects and operational activities that impact the local office and may provide general direction to junior level Technology Support employees. The Technology Support Analyst works under minimal supervision and relies on experience and judgment to plan and accomplish goals.**Essential Functions and Responsibilities:*** Participate in our ACD system as directed and monitor the Information Technology (IT) Help Desk ticketing system to ensure that issues and requests are resolved or escalated per established Service Legal Agreements.* Provide desk-side technical support including troubleshooting hardware and software issues.* Coordinate the day-to-day operational IT activities including new hire set up, audio and video conference presentations, office moves, departures.* Collaborate with local office management and tier III technology management on projects such as infrastructure/network upgrades, power outages, office expansions and relocations, audio visual implementations.* May assist in the performance of monthly infrastructure maintenance.* May physically assist in supporting infrastructure in one or more offices. (Ex. cabling, act as remote set of hands for others.)* Participates in minimum of 85% of pre-pilots and reports findings. Becomes familiar with each change.* Creates, edits and maintains our knowledge base articles.* Is well-versed in firm and IT department technology policies and procedures and actively promotes their adherence. May make recommendations to add or change policies or procedures.* May engage vendors for secure asset disposal per Firm policy.* Manage local office IT asset inventory and equipment purchase requests for laptops, desktops and peripherals.* Fosters team cohesion through building effective working relationships and guides less experienced team members.* Participates in firm, regional and local projects as directed by performing individual specific tasks in support of the project.* May coach and help train team members.**Job Specifications:*** Associate degree in a related field preferred* At least five (5) years of related work experience* Advanced knowledge of Microsoft Office Suite (Excel, Outlook, PowerPoint, and Word)* Experience with macOS a plus* Advanced knowledge of managed mobile devices* Strong written and verbal communication skills* Strong organizational skills* Strong motivational and presentation skills* Strong research and analytical skills* Strong customer service skills* Ability to work under tight deadlines and prioritize responsibilities* Ability to work effectively in a fast-paced and changing environment* Ability to handle and maintain confidential information* Ability to travel work flexible and/or fluctuating work hours* Ability to work independently and under own direction and initiative* Ability to implement continuous improvement* Ability to develop and maintain productive relationships with users and IT teams* Awareness of project financial guidelines and acts with cost awareness-----Successful candidates will be provided with outstanding career opportunities and will receive a competitive total rewards package with the opportunity to earn performance-based bonuses. Target Hiring Range $107,000 - $136,000Please note that quoted salary ranges are not guarantees of what final salary offers may be. Base pay is based on market location and may vary depending on job-related knowledge, skills, experience, and geographic location. Base pay is only one part of the Total Rewards that MWS provides to compensate and recognize our staff professionals for their work. Full time positions are eligible for a discretionary bonus and a comprehensive benefits package.****Physical Demands and Work Environment:****The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.****Physical Demands:***** While performing the duties of this job, the employee is required to sit, use hands, reach with hands and arms, stoop, talk and hear* Employee must occasionally lift up to twenty (20) pounds****Work Environment:****Typical indoor office environment****Disclaimer:****The above statements are intended to describe the general nature and level of the work being performed by people within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job.
- J-18808-Ljbffr McDermott
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Technology Support Analyst in New York, NY vacancy
$85k - $120k
...Production Support Analyst Want to work in technology in the financial industry? We are looking for a Production Support Analyst to join our client's team in NYC. This is a position of Production Management team in NY supporting the Client Portfolio Risk and Margin...SuggestedFull timeVisa sponsorshipWork visa$60k - $70k
Job Description Summary The Aumentum Technologies support team is seeking a Support Analyst to provide application support to customers. This role involves answering complex questions on the function and usage of our products, investigating, managing, tracking, and closing...SuggestedLocal area$32 - $35 per hour
...powered advice on this job and more exclusive features. STAND 8 Technology Consulting pay range This range is provided by STAND 8... ...internationally in Mexico and India. We are seeking a TV Production Support Analyst to join our team supporting a global media and entertainment...SuggestedHourly payLocal areaRemote workFlexible hoursNight shift$48.2k - $88.3k
The Trade Desk is a global technology company and the world’s leading independent platform... ...transparent, effective, and responsible, we help support trusted journalism, quality... ...love to meet you. As a Platform Support Analyst, you will use your customer-facing skills...SuggestedPermanent employmentFull timeTemporary workWork experience placementLocal areaImmediate startWorldwide- Spectraforce Technologies is seeking a Field Support Analyst for an onsite role at 200 Park Ave, NYC. The position involves general desktop support, hardware/software assistance, and front-facing customer service for end users from 8am to 5pm EST. Ideal candidates have...SuggestedRemote work
$80k - $90k
...seamlessly across 50-plus practices and 21 offices in the world's major financial centers. The Opportunity We are seeking a Technology Support Analyst to join our Firm. This position will be based in our New York office (onsite). The shift for this role will be 7:00 am -...Work experience placementWork at officeLocal areaRemote workShift work$55k - $65k
...re breaking away from outdated models—leveraging cutting-edge technology, digital care platforms, and bold thinking to deliver high-impact healthcare at scale. Position Summary The Technical Support Analyst will serve as the first point of contact for internal teams and...Work experience placementWork at officeLocal areaRemote workHome office- Skip Hop Inc is looking for an IT Support Analyst to assist their team in resolving IT application issues. The ideal candidate must quickly adapt to new technologies and manage multiple tasks in a fast-paced environment. The role requires excellent communication and customer...Remote job
- Handshake is seeking an IT Support Analyst to deliver an exceptional technology experience for a distributed workforce. You will resolve issues, administer core IT systems, and improve internal processes as we scale. The role emphasizes troubleshooting, learning new technologies...Remote job
- Skadden, Arps, Slate, Meagher & Flom LLP in New York seeks a Technology Support Analyst to provide onsite technology support for software, hardware, infrastructure, network services, mobile and AV systems. The role reports to Senior Technology Support Analyst, Technology...
$80k - $90k
...seamlessly across 50-plus practices and 21 offices in the world’s major financial centers. The Opportunity: We are seeking a Technology Support Analyst to join our Firm in the New York office (onsite). The shift for this role will be Friday 1:00pm - 12:00am, Saturday 8:00...Work experience placementWork at officeLocal areaRemote workShift work- Westminster in New York is seeking a Strategic Platform Support Analyst/Associate to join the Platform team. You’ll maintain and improve real-estate technology, including Yardi and EliseAI, supporting multiple departments and guiding AI adoption to streamline workflows....
- ...industries, we offer Strategy and Consulting, Interactive, Technology, and Operations services, all powered by the world’s largest... ...and communities. Visit us at You Are: A IT Technical Support Senior Analyst: Even technology companies need tech support. You know, someone...Hourly payWork at officeLocal area
$110k - $160k
Murex Front Office Support Analyst - Equity Derivatives (New York City) Murex Front Office Support Analyst - Equity Derivatives (New York... ...0 experts in 20 countries, Talan is a global consulting and technology group dedicated to accelerating our clients' transformation...H1bWork at officeVisa sponsorshipWork visa3 days per week$70k
Want to work in technology at an investment bank? In-depth graduate training, ongoing support, opportunities at leading global employers - the Alumni graduate program gives... ...for technology. As a production support analyst with mthree, you’ll be on a shared mission to...Permanent employmentFull timeRelocationVisa sponsorshipWork visaFlexible hours- HRIS Support Specialist / SAP / Remote / Must work EST hours Our client is a global water technology expert. They are looking to hire a HRIS Support Specialist on a contractual basis. As a long term member of the HRIS team, you’ll be assisting the company by playing a...Full timeContract workTemporary workRemote workFlexible hours
$60k - $65k
...answers our clients need to succeed. Position Overview Information Technology at Stepstone works internally to provide infrastructure for... ...them the functionality they need. IT also provides Desktop Support to Stepstone’s users. Desktop Support provides centralized information...Work at officeLocal area- We are a specialized technology staffing agency supporting professional and financial services companies. Why do we stand out in technology staffing?... ...Our client, an investment firm, is seeking an IT Support Analyst to join their team in New York, NY! Responsibilities Support...Work at officeRemote workHome office
$70k - $80k
...broad, scalable expertise, we leverage technology to transform business and enable change... ...Core BTS Seeks an experienced End User Analyst to join our team who can provide exceptional... ...their knowledge. Provides technical support and guidance to resolve users Cisco IP phone...Work at office$30 - $40 per hour
...Hours Monday-Friday, 8:00 AM-5:00 PM (EST) Work Environment Support for corporate office operations, working independently with virtual... ...Join a dynamic support team dedicated to ensuring seamless technology operations for our corporate office. This role offers autonomy...Full timeRemote workMonday to Friday$100k - $160k
...countries, Talan is a global consulting and technology group dedicated to accelerating our... ...Mexican, and French citizens). We do not support or transfer other visa types (e.g., H-1B... ...seeking an E-Trade Application Support Analyst. The team is responsible for supporting...Full timeH1bVisa sponsorshipWork visa3 days per week- Skadden, Arps, Slate, Meagher & Flom LLP in New York City is seeking a Technology Support Analyst to join our local office onsite. You will provide end-user support across software, hardware, networks, audio-visuals, and mobile devices, ensuring high service levels and...Work at officeLocal areaShift work
- Morgan, Lewis & Bockius LLP, a leading global law firm, seeks a Senior Technology Support Analyst to manage desktop/laptop systems and ensure end-user productivity. This Philadelphia-based role reports to the IT Manager and resolves advanced tech issues to support attorneys...
- ...acceptance of commercial cards through its suite of proprietary technology-enabled solutions. Boost has reinvented how commercial... ...and is headquartered in New York, NY. Job Title: UAT Analyst (Payment Operations Support) Job Summary We are looking for a motivated and detail...Full time
$111.22k - $133.42k
Senior Support Operations Analyst Join to apply for the Senior Support Operations Analyst role at Babylist. Babylist is the leading registry... ...tracking, and post‑launch support Familiar with AI support technologies and their practical integration into support systems (...Full timeWork at officeRemote workFlexible hours- Role Overview The Technology Operations Support Analyst will champion the employee experience, eliminate operational drag, and work at the intersection of IT operations and cybersecurity. They will provide exceptional service for resolving end‑user computing and customer...Temporary workRemote work
$55.84k - $116.33k
Payfuture Technologies is seeking a Network Support Analyst in a remote capacity to monitor network performance for the U.S. Rolls-Royce NOC. The role requires assistance in maintaining infrastructure and will support various network analytics tools within compliance standards...Remote jobNight shift$101.5k - $124.3k
...better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented... ...be able to communicate with technical and non-technical users.Support in building out our citizen development program: Design and...Full timeInternshipLocal areaFlexible hoursShift work- Job Title Apps Support Intmd Analyst - Institutional Credit Risk Management Location Mississauga, Ontario, Canada Job Type Hybrid Posted Jul... ...environment, acting as a key connector between end users, internal technology teams, and vendors to resolve issues and drive continuous...Shift workWeekend work
- Overview Global Banking Technology & Operations (GBTO) Canada delivers day‑to‑day services to SociétéGénérale investment and corporate... ...projects; participate in transversal projects and ad hoc requests supporting GBTO strategic objectives. Qualifications Must Have: 3 to 5...Work at officeLocal area
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Technology Support Analyst. Be the first to apply!
Related searches
- life support technician New York, NY
- personal computer support technician New York, NY
- systems support technician New York, NY
- technical support analyst New York, NY
- user support analyst New York, NY
- help desk technical support New York, NY
- senior technical analyst New York, NY
- technical support specialist New York, NY
- IT assistant New York, NY
- help desk assistant New York, NY