Assistant Property Manager

Assistant Property Manager

We are seeking a motivated and organized Assistant Property Manager to support the daily operations of a residential/commercial property. The ideal candidate will have strong communication skills, attention to detail, and the ability to manage leasing, tenant relations, rent collection, maintenance coordination, and unit turnovers in a fast-paced environment. This position requires a professional, customer-service-oriented individual who can work independently while supporting overall property operations and resident satisfaction.

Key Responsibilities

Rent Collection & Delinquency Management

• Responsible for collecting monthly rent payments and monitoring tenant balances both for residential and commercial tenants
• Follow up on delinquent accounts through calls, emails, and notices

Leasing & Occupancy

• Assist with marketing available units and scheduling property tours
• Respond to lease inquiries and manage lead flow with prospective tenants
• Process rental applications, background screenings, and lease paperwork
• Coordinate unit turnovers between move-outs and new move-ins, including inspections, damage assessments, and scheduling necessary repairs or vendor services
• Ensure vacant units are cleaned, maintained, and fully rent-ready in accordance with company standards prior to occupancy

Maintenance Coordination

• Monitor and track work orders from submission through completion while maintaining quality control standards
• Coordinate maintenance requests and schedule vendors or maintenance staff to ensure timely service completion
• Assist with preventative maintenance programs, routine inspections, and overall property upkeep
• Identify and report building, safety, and operational issues while helping ensure prompt resolution

Tenant Relations & Customer Service

• Deliver an elevated resident experience through exceptional customer service, professionalism, and responsiveness
• Address resident concerns with discretion, urgency, and effective problem-solving

Property Operations & Administration

• Maintain organized tenant files, lease documentation, property records, and ensure compliance with company policies and fair housing regulations
• Assist with invoice processing, vendor communication, budgeting support, and other day-to-day administrative operations
• Prepare and track reports related to occupancy, delinquency, leasing activity, maintenance, and overall property performance
• Manage the daily operations of a high-rise residential community, ensuring the property is maintained to the highest standards
• Conduct routine property inspections to ensure company standards, curb appeal, cleanliness, and operational excellence are consistently maintained

Position Expectations

• Demonstrate professionalism, discretion, and a hospitality mindset at all times
• Maintain consistent attendance, punctuality, and responsiveness
• Exhibit polished written and verbal communication skills with residents, ownership, staff, and vendors
• Maintain professional business attire and executive presence
• Ability to prioritize multiple responsibilities independently in a fast-paced environment
• Flexibility to respond to after-hours emergencies when required
• Reliable transportation and ability to travel locally as needed

Qualifications

• 3–5 years of residential, condominium, or high-rise property management experience required
• Proven experience in hospitality, resident relations, and team leadership
• Strong administrative and customer service background
• Proficiency in Microsoft Office Suite, including Word and Excel
• Experience with property management software platforms (YARDI) preferred
• Exceptional organizational, communication, and problem-solving abilities

Preferred Candidate Profile

The ideal candidate is proactive and detail-oriented that thrives in a residential environment and understands the importance of customer service, operational excellence, and resident satisfaction. They possess the professionalism, emotional intelligence, and leadership capabilities necessary to successfully assist in the management a high-end residential community while maintaining the highest standards of service and presentation.