Account Executive

Company Description Trua of Cleveland helps seniors and their families identify senior living communities that match their unique lifestyle, care, and budget needs. Using a proprietary discovery process, the team learns about each client's priorities, preferences, and support requirements. Trua then vets and recommends senior living options that best align with those needs, simplifying a complex and often emotional decision. The organization focuses on personalized guidance, transparency, and advocacy for seniors and their families throughout the search process. Role Description The Account Executive role at Trua of Cleveland is a full-time, on-site position based in Cleveland, OH. In this role, the Account Executive builds and manages relationships with seniors, families, and referral partners, guiding them through the senior living search process. Daily responsibilities include conducting needs assessments, explaining Trua's services, presenting appropriate senior living options, and coordinating tours and follow-up conversations. The Account Executive collaborates with internal team members to ensure accurate documentation of client information and timely communication. This role also involves developing new business opportunities, maintaining a pipeline of prospective clients, and meeting performance goals while providing compassionate, client-centered service. Qualifications Demonstrated skills in client relationship management, consultative sales, and account management. Experience in needs assessment, active listening, and solution-focused communication with diverse clients. Ability to manage multiple cases simultaneously, maintain organized records, and follow structured processes. Comfort working in senior care, healthcare, or related service environments, with sensitivity to family dynamics. Strong written and verbal communication skills, including clear presentations and professional correspondence. Proficiency with basic office software and CRM or lead-tracking tools. Ability to work on-site in Cleveland, OH, including occasional local travel to senior living communities. Previous experience in sales, social services, senior living placement, or customer-facing roles is preferred. High school diploma or equivalent required; post-secondary education in business, social work, or a related field is a plus. #J-18808-Ljbffr