Radiology Front Desk Scheduler

Optum NY/NJ is seeking a Radiology Front Desk Scheduler to join our team in Yorktown Heights, NY. Optum is a clinician‑led care organization that is changing the way clinicians work and live. As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone. At Optum, you’ll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Optum Radiology, part of Optum, has an immediate opening for a friendly, patient focused and detail oriented Radiology Front Desk Scheduler to join our team. The Scheduler is responsible for the completion of set processes and protocols, works cooperatively with all members of the care team to support the vision and mission of the organization, delivers excellent customer service and adheres to Lean processes, and supports the teams in meeting financial, clinical and service goals. Schedule Tues­day through Friday a 40-hour work week to be determined by the supervisor between the hours of 11:00 am to 8:00 pm. Saturdays between the hours of 8:00 am to 3:00 pm. Location 355 Kear Street, First Floor, Yorktown Heights NY 10598 Primary Responsibilities Obtain accurate and updated patient information, such as name, address, insurance information Perform insurance verification on the date of service Scheduling radiology procedures in an organized and efficient manner Knowledge of medical terminology and radiology procedures and requirements File, fax and maintain medical records Check in and check out patients Follow the Payment Security policy and procedures according to Optum Medical guidelines Maintain a work queue list – complete any pending actions e.g., referrals, scheduling appointments Confirm and schedule appointments Answer incoming and outgoing telephone calls promptly and courteously Perform referral documentation promptly Perform certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments, scheduling follow-up appointments and obtaining copies of lab results or specialist reports Adhere to the standards identified via Sparq regarding Optum Employee Policies Work cohesively with fellow employees to achieve specific team goals Attend quarterly departmental trainings Comfortable working in a high pace environment Participate in planning, coordinating, and implementing care in conjunction with the multidisciplinary team in accordance with the Plan of Care Assure the continuity of care through scheduling and tracking systems Provide effective communication to patient/family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations Comply with administrative policies to ensure quality of care Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and/or scanning documents and assigning to the appropriate electronic chart All employees are expected to keep abreast of current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements Cross-train and help in other locations if needed Perform other duties as assigned Benefits Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life & ADDD Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) More information can be downloaded at: You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications High School Diploma/GED (or higher) 1+ years of computer proficiency experience (multitasking through multiple applications including Microsoft Outlook, Excel, and Word) 1+ years of customer service or healthcare-related experience Ability to travel to other offices if needed for coverage Ability to maintain work tasks in an efficient manner Preferred Qualifications 1+ years of experience working in a medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records Experience working with an electronic health record (EPIC) Experience working with scheduling programs Knowledge of Radiology Knowledge of Medical terms Soft Skills Ability to work independently and maintain good judgment and accountability Demonstrated ability to work well with health care providers Strong organizational and time management skills Ability to multi-task and prioritize tasks to meet all deadlines Ability to work well under pressure in a fast-paced environment Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others Compensation Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you will find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone—of every race, gender, sexuality, age, location, and income—deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. #J-18808-Ljbffr