Marcus by Goldman Sachs, Delivery Issues Resolution and Management, Associate - Richardson, TX/[...]

Marcus by Goldman Sachs, Delivery Issues Resolution and Management, Associate - Richardson, TX/Draper, UT Job Description Marcus by Goldman Sachs As the online consumer banking business of Goldman Sachs, Marcus operates as a digital bank, providing high‑yield savings accounts and Certificates of Deposit (CDs) directly to individual consumers. Marcus combines Goldman Sachs' over 150 years of expertise with intuitive digital experiences, focusing on value, transparency, and simplicity for its millions of customers, and is recognized as the largest pure online bank, delivering a fully digital experience without physical branches.

ABOUT THE ROLE

We are seeking an experienced operations manager to manage our Issues Management operations within the Asset Wealth Management team. In this role, the candidate will strengthen our monitoring, collaborate with various stakeholders, and create innovative solutions to complex issues. Responsibilities Assist in remediation planning and identification of issues by monitoring business health and delivering the improvement/process on time. Assist with providing thorough documentation as needed, to ensure full completion of an event. Proactively investigate potential issues, with escalation as appropriate. Work closely with cross‑functional partners to ensure collaboration and process efficiencies are maintained. Drive improvements in business processes and ensure optimal resource utilization and audit‑compliant administrative process and strategy. Lead customer communication efforts, working closely with Legal, Compliance, Product, and Business Lead to send mass communications to customers for remediation. Communicate effectively with operations leadership as well as junior contact center agents.

BASIC QUALIFICATIONS

At least 5+ years of relevant industry experience. Experience with managing internal and external audits, working collaboratively with multiple stakeholders. Strong communication skills with experience managing executive‑level communications. Extensive understanding of the customer service experience. Superior project and process management skills, organizational skills and attention to detail. Proactive, flexible, and able to multi‑task. Bachelor’s degree or relevant years of experience.

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We’re committed to fostering and advancing diversity and inclusion in our workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firm‑wide networks to benefits, wellness and personal finance offerings and mindfulness programs. We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veteran status, disability, or any other characteristic protected by applicable law. Job Info Job Identification 157901 Job Category Associate Posting Date 04/24/2026, 06:58 PM Locations Richardson, Texas, United States Benefits We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year. Financial Wellness & Retirement We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees’ priorities. Health We offer a medical advocacy service for employees and family members facing critical health situations, counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state‑of‑the‑art on‑site health centers in certain offices. Fitness To encourage employees to live a healthy and active lifestyle, some of our offices feature on‑site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre‑approved amount). Child Care We offer on‑site child care centers that provide full‑time and emergency back‑up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available. Read more about the full suite of class‑leading benefits our firm has to offer. #J-18808-Ljbffr Goldman Sachs Group, Inc.