Technical Analyst

Technical Analyst (HR)

The Technical Analyst will work with internal teams and clients in supporting the Benefit and HR components of the software platform that processes payroll. This includes day to day support of client needs, as well as coordinating and training clients on the system. In addition, the Technical Analyst will assist in upgrading and enhancing the platform.

Duties and Responsibilities:

• Provide daily support to existing clients including troubleshooting, training and writing up documentation.
• Work with implementation to help onboard new clients
• Assist in loading historical data from prior systems for new clients.
• Consult with the client to ensure plan setup configuration meets their needs.
• Coordinate multiple client implementations simultaneously, ensuring accurate setup and that all project plan deadlines are met.
• Attend product release meetings and train clients/ internal teams on important updates and changes.

Qualifications

Education/Certification:

• Bachelor's Degree

Skills/Abilities:

• A positive and upbeat attitude.
• Minimum of (1) year of relevant experience and/or training, or equivalent combination of education and experience.
• Experience managing and configuring software systems is preferred. Otherwise, experience supporting and implementing software or a technical product/ service.
• Highly proficient and fully functional in all Microsoft Office applications, especially Microsoft Excel and able to effectively utilize available office management technology.
• Strong problem solving and analytical skills, coupled with flexibility and a strong sense of urgency regarding deadlines.
• Ability to deal with difficult, sensitive and confidential issues.

Compensation: $45-55K + excellent benefits and perks