Bilingual Call Center Representative

Job Title

Fieldprint Call Center Representative

Job Description

Fieldprint call center representatives take incoming calls from customers and clients relating to our electronic fingerprinting and identity management services. This is an on-site position located in Warminster, PA. The rate of pay for this position is $17.70/hour.

We are seeking the following shift: Monday-Friday 2pm-10pm. Training is the first 6 weeks from 9:30am-5:30pm.

Responsibilities

• Receive incoming calls regarding fingerprinting requests
• Determine locations via phone/computer for fingerprint collection
• Follow up with fingerprinting site vendors to obtain all related documentation
• Prepare and send welcome packets to new clients
• Process fingerprints and channel to the appropriate agency
• Monitor and maintain call center telephone line

Required Skills

• Must be bilingual in Spanish
• Excellent phone, computer, and administrative skills
• Excellent customer service skills
• Professional and positive attitude
• Ability to work in a fast paced environment
• Proficiency in Microsoft Office suite, including Word and Excel
• Bilingual in Spanish a plus, but not required.

Education

The candidate we are seeking will have at minimum a high school diploma or equivalent.

Benefits

Fieldprint offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.

• Medical, dental and vision coverage with spouse/family coverage options
• 401K plan with generous company match
• Flexible spending accounts
• Voluntary insurance coverage plans (life, disability, etc.)
• Paid lunch breaks
• Paid time off
• Paid holidays
• Paid training program/ Internal employee development
• Overtime options available
• Casual dress code
• Flexible work schedules
• Employee referral bonus program

Additional Information

All candidates are subject to a drug test and a background screening.

Fieldprint, Inc is an equal opportunity employer. Qualified candidates will be considered in a non-discriminatory manner without regard to legally protected characteristics.